Automatically cancel appointments or SMS reminders for deceased patients

Submitted by gretalloyd on Tue, 02/08/2016 - 12:27

General User's Discussion

Hi,

We were caught out the other day with an automatic appointment reminder SMS's sent to a patient that was made deceased the day before their appointment.

Is there a way to stop Automatic appointment reminder SMS's from sending to patients that are deceased?

I think there was a thread about reminders for deceased patients, but I can't see anything for appointment sms's.

Thanks,

Greta

Re: Automatically cancel appointments or SMS reminders for ...

Submitted by tanderson on Tue, 02/08/2016 - 12:34.

Hi Greta - this has been fixed for 1.9 in OVPMS-1774

Re: Automatically cancel appointments or SMS reminders for ...

Submitted by mckelvey on Tue, 02/08/2016 - 12:46.

Greta,

We're using 1.8 but to avoid the situation you describe, we have any service associated with euthanasia automatically update the patient' status to deceased. You can do this selecting the service or product associated with euthanasia and under the '7-Updates' tab, have the patient's status automatically updated to deceased.

Edit...

Oh sorry... I didn't catch that this was an SMS problem, and not a status problem.

Sam

Re: Automatically cancel appointments or SMS reminders for ...

Submitted by gretalloyd on Thu, 18/08/2016 - 16:20.

Hi Tim,

Thanks for fixing this. I have just noticed another strange behaviour of this system and wonder if it's as easily fixed.

If you copy an appointment on the schedule (say the client want's another revisit appointment next week), and paste it onto next weeks schedule, it does not have the Send Reminder ticked. Presumably that is because the reminder was sent already for today's appointment.

Is there a way to revert any copied and pasted appointments to behave in the same way a NEW appointment would behave (have Send Reminder ticked if the client information is set up to allow SMS's).

Thanks,

Greta