Phones: Caller Number Display

Can Open VPMS integrate with our phone systems and bring up client details instantly ?

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Re: Phones: Caller Number Display

We would be VERY interested in this.

Bonus marks if we can have recorded calls automatically attached to patient files....

Re: Phones: Caller Number Display

It can't at the moment. What phone system are you using?

Re: Phones: Caller Number Display

NEC Xen Topaz, approx 10y old (+ Telstra)

Re: Phones: Caller Number Display

We are using an old system (not sure). However will be upgrading in the next 6-12 months. So we can be open to buying something where this sort of thing could be integrated.

What we would like:

- Client Name/Patient Name to appear when client calls.

- Ideally a link to OVPMS patient file that can be clicked and we get straight to the patient file in OVPMS

- Ability to tag calls/files so they can be uploaded into OVPMS (preferably automatically).

Re: Phones: Caller Number Display

How would this sort of thing work? From the PBX to openVPMS? or from the handset to openVPMS? It's a fantastic idea in theory

Re: Phones: Caller Number Display

Some systems provide APIs to support this. It's often used by customer relationship management software. For an example, see Asterisk

Java does have a telephony API which we might be able to use to support multiple providers. Support for it seems to be patchy; a quick search indicates there is support for it for Asterisk, Cisco and Avaya.

 

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