SMS

Incomplete document

The SMS workspace provides support to monitor SMS messages.

The buttons are as follows:

View	View the selected SMS.
Edit	Edit the selected SMS. This only allows the details of the message to be set that relate to Communications logging.
Delete	Delete the selected SMS. This only applies to SMSes with Pending status.
Mark Reviewed	Change an SMS with Error status to Error Reviewed.
Unmark Reviewed	Change an SMS with Error *Reviewed* status back to *Error.*

Edit SMS

Incomplete document

This screen is used to edit details associated with SMS messages, for the purposes of communications logging.

It cannot be used to send or change the text of an SMS message.

The fields are:

Author	the person who created the SMS.
Subject	the subject of the SMS. This will be automatically set when the SMS is for an appointment or patient reminder.
Recipient	the person or organisation the SMS was sent to.
Phone	the phone number.
Customer	the customer that the SMS is about, if any.
Patient	the patient that the SMS is about, if any.
Location	the practice location the SMS was sent from.
Provider Id	the SMS provider's identifier for the SMS.
Updated	the date when the message was last updated.
Sent	the date when the message was sent.
Expiry Time	the time when the message expires. If set, and the message cannot be delivered before this time, delivery will be cancelled (this may not be supported by all SMS providers).
Status	the status of the SMS. One of: Pending - the message has not been sent to the SMS provider *Sent* - the message has been sent to the SMS provider Expired - the message expired before it could be delivered Delivered - the message was delivered to the recipient Error - the message could not be delivered due to an error Error Reviewed - indicates that a user has reviewed the error
Reason	the reason for the SMS. The available reasons are configured via Administration - Lookups - Customer Communication Reason
Message	the message text.
Note	additional notes about the SMS.