Online insurance claims with PetSure VetHub

OpenVPMS can submit insurance claims to insurers managed by PetSure VetHub.

To do this:

1. enable plugin support, if required
2. install the PetSure VetHub plugin
3. configure the PetSure VetHub Insurance Service
4. synchronise insurers
5. create a policy
6. submit a claim

1. Enable Plugin Support

Plugin support is provided in Administration - System - Plugins.

See the corresponding help for instructions on enabling plugins.

2. Install the PetSure VetHub plugin

The PetSure VetHub plugin is a file with a .jar extension provided by PetSure, and will be named something like vethub-openvpms-plugin-2.0.jar.

To install it:

• go to Administration - System - Plugins
• click Install Plugin
• in the Upload window, select Browse and enter the path to the plugin .jar
• click Send
• once uploaded it should appear in the list of plugins as PetSure VetHub OpenVPMS plugin, with a status of Active

3. Configure the PetSure VetHub Insurance Service

The PetSure VetHub Insurance Service needs to be configured to enter the user name and password to connect to VetHub.

To configure it for the first time:

• log out and back in again
  This is required as the plugin installs archetypes which won't be immediately visible, due to caching
• go to Administration - Organisation and select New -> PetSure VetHub Insurance Service
• enter the user name and pass word provided by PetSure
• click OK

4. Synchronise Insurers

The Synchronise Insurers button makes all insurers supported by PetSure VetHub available for use in OpenVPMS.

It:

• adds insurers not already present in OpenVPMS
• updates existing insurers
• deactivates insurers no longer supported by PetSure VetHub

Only insurers that have been added via Synchronise Insurers can be used to submit claims to PetSure VetHub.

5. Create a Policy

New insurance policies can be created via Patient - Medical Records - Insurance by clicking the New Policy button.

This will display a New Insurance Policy window.

In order for claims to be made via PetSure VetHub, the Insurer must be one of the insurers added via Synchronise Insurers.

6. Submit a Claim

New insurance policies can be created via Patient - Medical Records - Insurance by clicking the Claim button.

This will display a New Insurance Claim window.

Once the claim is filled out, click the Submit button to submit it to PetSure VetHub.

This will display a declaration an Accept and Decline option. For the claim to be submitted, click Accept.