Create/Edit Refund

Complete

This is the screen used to create and edit customer refunds.

The header fields are as follows:

  • Current Invoice
 The amount of the current invoice, if any.
  • Overdue
 The customer's current overdue balance.
  • Date
 The date on which the payment was created.
  • Amount
 The amount of the refund- this is the sum of the line item amounts.
  • Printed
 This checkbox will be checked when the refund is printed.
  • Status
 This is initially set to Finalised, and can also be set to In Progress or On Hold.
  • Previous Balance 
The customers balance at the end of the last accounting cycle.
  • Total Balance
 The total balance owed by the customer.
  • Notes
 Any relevant notes.
  • Reference
 Any appropriate reference number/code.
  • Till
 The till into which the money is to be paid.
  • Location
 The practice location where the refund was created.

The Items tab allows you to add, delete, view and edit the items. The pull-down allows you to select the refundtype to be one of EFT, Cash, Cheque, Credit Card, Other, or Discount. Note that the last is a 'negative' refund - you can use this refund type to revert a discount for the customer.

The table shows the line items - normally there will be only one, but multiple are supported for split refunds.

The item detail area changes depend on the refund type, as described below.

EFT

The EFT fields are as follows:

  • Amount
 This will default to the amount owed to the customer or 0.00 if nothing is owing.
  • Terminal 
Allows the EFTPOS terminal to be selected, if there are EFTPOS terminals linked to the selected Till.

When an EFTPOS Terminal is selected, clicking Apply or OK initiates communication with the terminal.

Cash


The Cash fields are as follows:

  • Amount
 This will default to the amount owed to the customer or 0.00 if nothing is owing.
  • Rounded Amount

This is the rounded equivalent of Amount using the minimum cash denomination and rounding mode set for the currency - see Administration - Lookups - Currency.

Cheque

The Cheque fields are as follows:

  • Amount
 This will default to the amount owed to the customer or 0.00 if nothing is owing.
  • Drawer
 The name of the drawer of the cheque.
  • Branch
 Something that identifies the branch of the bank. For Australian usage this is the BSB (Bank State Branch) number.
  • Bank
 Select the bank using the pull-down. The values allowed are set via Administration - Lookups - Bank.

Credit Card


The Credit Card fields are as follows:

  • Amount
 This will default to the amount owed to the customer or 0.00 if nothing is owing.
  • Credit Card 
 Select the credit card using the pull-down. The values allowed are set via Administration - Lookups - Credit Card.

Other


The Other fields are as follows:

  • Amount
 This will default to the amount owed to the customer or 0.00 if nothing is owing.

Discount


The Discount fields are as follows:

  • Amount
 The discount amount being refunded.