A Customer Pharmacy Return is created when an external service:

  • amends or removes dispensing of a medication, merchandise or service product; and
  • the original dispense has already been invoiced

Where possible, these will be automatically invoiced during charging.

They will need to be processed manually via Customer Orders if:

  • the invoice that they relate to that has been Finalised, or has been subsequently deleted
  • they are incomplete (e.g. the product in the external system doesn't match that in OpenVPMS). Incomplete returns need to be corrected before they can be invoiced.

See Return Charging for a description on how returns are invoiced.

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