Forum Enhancements

In light of the aim that we intend to use the user  forum to provide support for Openvpms users (as we already have been doing) I propose a couple of changes to help categories and streamline support provision.

https://openvpms.atlassian.net/wiki/pages/viewpage.action?pageId=2097155

I wasnt sure if these types of discussions are best done here or in a new space on Confluence...I wasnt sure we wanted to disrupt application development discussion with website development stuff.

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Re: Forum Enhancements

Ben - I have a suspicion that we might better approach this problem by installing the Drupal 'Flag Solved' module - see https://www.drupal.org/project/flag_solved

This would allow us to keep the current forum system.

The other problem that we have (and I suspect it applies to any forum/problem tracking system) is that we do almost no 'moderating' of posts - and there is a tendency for one thread to sometimes contain multiple problems.

I must say that I think that the current system of 'discuss in a forum - when consensus reached start project or Jira as appropriate' works reasonably well.

 

Regards, Tim G

Re: Forum Enhancements

Yes, agreed on the multiple problem per thread problem.  I think thats why a system of flags might be in order similar to a JIRA workflow.  I suspect thats why JIRA help desk works so well.

I saw that module, I was only concerned it might be a little to narrow - like flagging something as ANSWERED and then the OP flags it as SOLVED when they are happy.

 

Regards
 
Ben 
OpenVPMS Installer and Helper 
Ph: +61423044823 
Email: info[at]charltonit.com[dot]au
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