Alert notification when bringing up client or patient file
1. If a client/patient has an alert on their file would it be possible to have that pop up when you enter the file. eg: bad debtor alert pop up as you select that clients file OR patient alert eg: allergy alert pop up when you select the patient file as was available in RxWorks. This ensures you do not miss any valuable info, eg: Don't give these people credit - bad debtors!!!!
Also what would people think about overdue or due reminders popping up when you entered a patient file?
Re: Alert notification when bringing up client or patient file
M 0408 811 883
F (08) 6311 7431
E gerrie@essentia-consulting.com
On 07/02/2009, at 11:42 AM, sandra@bellvet.com.au wrote:
Re: Alert notification when bringing up client or patient file
RE: Alert notification when bringing up client orpatient file
Please keep it simple stupid.
Tony Vigano
Re: Alert notification when bringing up client or patient file
Re: [OpenVPMS Users] Alert notification when bringing up client or patient file style="font-size: 11pt;">Hi All, I agree that the pop ups would need to be managed through various options. The question I have is once optioned to pop up when and how often should the pop-up occur. There are many places where the current customer and patient is selected and especially during workflow functions. If every time you selected an appointment or initiated a workflow function the pop-ups occurred I think it would quickly frustrate users. Cheers Tony On 11/02/09 10:26 AM, "Gerrie Cooney" :
Alert notification when
Hi everyone,
Firstly , I think Sandra has raised excellent points. These are issues that my own practice manager has raised many times. I remember some of the original steering committee members addressed exactly the same points, how to get those signals regarding customer and patient alerts across to users effectively.
I favour a configurable approach as Gerrie described but I don't think it addresses Tonys concern re frequency. Ie what events should pop-ups be tied to? What rules do you need to create to ensure they don't popup all the time?
My solution would be to not use popups. Whilst popups are eye catching, I think they threaten the speed some clinics are rely on. In a sense I think these requirement has already been addressed... partially.
The idea of the summary bar on the left side of your screen was always supposed to transmit an abbreviated snapshot of the current screen selection (customer and patient). In my opinion, the scenarios described by Sandra are best served via a refinement/improvement of the methods already present in that section. The existing alert icons within the summary section serve as excellent shortcuts, but their generic appearance makes them poor alert transmitters.
What about something like a notification area. A defined box above the customer/patient summary that contains alerts from customer+patient. This way the text within could be controlled from clinic to clinic (by tailoring their alert text) from boring to blatantly shocking. Furthermore it is a matter of just changing the user interface without having to add new relationships or archetypes.
Just a different idea.
Matt C
pop up alerts
I think Matt is right that the current alerts are there on most files and so are not looked at and the important alerts as suggested are a good option. As a clinician, the problem that I have in the current workflow is that after I start a consult I then cannot access the info in the alert on the summary panel without cancelling the consult and looking at it and then restarting the consult. This info isn't always easily detected by looking at the hx summary as some dogs have a very long hx!
Amanda
Amanda Hulands-Nave Bellarine Veterinary Practice
Alert Pop-Ups
Sandra @ Bellarine
Firstly I see what Gerrie means by people tend to ignore pop-ups if they happen all the time, it did happen here with RxWorks and they do cause frustration popping up constantly each time you go in and out of the file.
The option of having them tailored to each clinic by having a tick box option is a good idea, but yes the frequency and speed of use would be an issue -basically the less things you have to click and get out of the better!
Matt's idea of a notification panel sounds good, but if you were booking a client onto the scheduler directly without going into their file you wouldn't see a BAD DEBTOR alert- and we would rather know this before they get here and be able to discuss payment options on the phone. I imagine everyones workflow is all a bit different? Would the alert notification panel be just patient notes eg: aggression/allergies and client notes like - No credit! Do people think it would be necessary to have reminders here or is it enough to have a reminder bell, I think there was talk of the bells changing colour in a previous entry on this site (or did I imagine that), If so I think the bells changing colour would probably be enough. I suppose the difficulty is, there are so many different scenarios, I'm still a beginner with this system so I find it difficult to think off all of them. If so the more people that throw in questions here the better. Sandra
Re: Alert Pop-Ups
Like most of these things I think the best solution lies with a mixture of the suggestions. So here's my suggestions in order of priority:
1. When adding appointments customer and patient alerts need to pop up using similar dialogues as you see when you click the summary panel alert icons.
2. The customer and patient summary panels need to be changed to directly display specific alerts and due/overdue reminder information. This overcomes the issue Amanda raised about seeing the details of the alerts when you are in the middle of a specific workflow and you cannot click the alert or reminder buttons. The left hand panel has enough room to display a short description of the alerts in some highlighted colour that will stand out to the user. For example under the customer summary information you may have a box with the text
Bad Debtor Payment Notes
In the patient summary panel you may have Bites .. Annual Vaccination overdue 20/12/2008 Worming Due 28/02/2009
We could also have an option to set colours against specific account type, customer notes, patient notes and patient alerts.
Would this be a suitable solution ?
Cheers
Tony > Tony De Keizer > Principal Consultant > Vertical Connect Pty Ltd > Phone: + 61 (0)3 97229824 > Mobile +61 (0)4 21347105 > Email: tony@verticalconnect.net > From: > Reply-To: , OpenVPMS User Mailing List > > Date: 13 Feb 2009 02:02:58 -0000 > To: > Subject: [OpenVPMS Users] Alert Pop-Ups > > Sandra @ Bellarine > Firstly I see what Gerrie means by people tend to ignore pop-ups if they > happen all the time, it did happen here with RxWorks and they do cause > frustration popping up constantly each time you go in and out of the file. > The option of having them tailored to each clinic by having a tick box option > is a good idea, but yes the frequency and speed of use would be an issue > -basically the less things you have to click and get out of the better! > Matt's idea of a notification panel sounds good, but if you were booking a > client onto the scheduler directly without going into their file you wouldn't > see a BAD DEBTOR alert- and we would rather know this before they get here and > be able to discuss payment options on the phone. I imagine everyones workflow > is all a bit different? Would the alert notification panel be just patient > notes eg: aggression/allergies and client notes like - No credit! Do people > think it would be necessary to have reminders here or is it enough to have a > reminder bell, I think there was talk of the bells changing colour in a > previous entry on this site (or did I imagine that), If so I think the bells > changing colour would probably be enough. I suppose the difficulty is, there > are so many different scenarios, I'm still a beginner with this system so I > find it difficult to think off all of them. If so the more people that throw > in questions here the better. Sandra > _______________________________________________ > OpenVPMS User Mailing List > users@lists.openvpms.org > To unsubscribe or change your subscription visit: > http://lists.openvpms.org/mailman/listinfo/users > Posts from this mailing list can be viewed online and replied to in the > OpenVPMS User's forum- http://tinyurl.com/openvfu_______________________________________________ OpenVPMS User Mailing List users@lists.openvpms.org To unsubscribe or change your subscription visit: http://lists.openvpms.org/mailman/listinfo/users Posts from this mailing list can be viewed online and replied to in the OpenVPMS User's forum- http://tinyurl.com/openvfu
Re: Alert Pop-Ups
All users should note that all such development (such that we are discussing) needs to be funded before it can be commenced. How much would these changes be likely to cost Tony?
Matt C
On Sun, 15 Feb 2009 10:25:52 +1100, Tony De Keizer
wrote: > Hi Sandra, > > Like most of these things I think the best solution lies with a mixture of > the suggestions. So here's my suggestions in order of priority: > > 1. When adding appointments customer and patient alerts need to pop up > using similar dialogues as you see when you click the summary panel alert > icons. > > 2. The customer and patient summary panels need to be changed to directly > display specific alerts and due/overdue reminder information. This > overcomes the issue Amanda raised about seeing the details of the alerts > when you are in the middle of a specific workflow and you cannot click the > alert or reminder buttons. The left hand panel has enough room to display > a > short description of the alerts in some highlighted colour that will stand > out to the user. For example under the customer summary information you > may > have a box with the text > > Bad Debtor > Payment Notes > > In the patient summary panel you may have > Bites .. > Annual Vaccination overdue 20/12/2008 > Worming Due 28/02/2009 > > We could also have an option to set colours against specific account type, > customer notes, patient notes and patient alerts. > > Would this be a suitable solution ? > > Cheers > Tony >> Tony De Keizer >> Principal Consultant >> Vertical Connect Pty Ltd >> Phone: + 61 (0)3 97229824 >> Mobile +61 (0)4 21347105 >> Email: tony@verticalconnect.net > > > >> From: >> Reply-To: , OpenVPMS User Mailing List >> >> Date: 13 Feb 2009 02:02:58 -0000 >> To: >> Subject: [OpenVPMS Users] Alert Pop-Ups >> >> Sandra @ Bellarine >> Firstly I see what Gerrie means by people tend to ignore pop-ups if they >> happen all the time, it did happen here with RxWorks and they do cause >> frustration popping up constantly each time you go in and out of the >> file. >> The option of having them tailored to each clinic by having a tick box >> option >> is a good idea, but yes the frequency and speed of use would be an issue >> -basically the less things you have to click and get out of the better! >> Matt's idea of a notification panel sounds good, but if you were booking >> a >> client onto the scheduler directly without going into their file you >> wouldn't >> see a BAD DEBTOR alert- and we would rather know this before they get >> here and >> be able to discuss payment options on the phone. I imagine everyones >> workflow >> is all a bit different? Would the alert notification panel be just >> patient >> notes eg: aggression/allergies and client notes like - No credit! Do >> people >> think it would be necessary to have reminders here or is it enough to >> have a >> reminder bell, I think there was talk of the bells changing colour in a >> previous entry on this site (or did I imagine that), If so I think the >> bells >> changing colour would probably be enough. I suppose the difficulty is, >> there >> are so many different scenarios, I'm still a beginner with this system >> so I >> find it difficult to think off all of them. If so the more people >> that throw >> in questions here the better. Sandra >> _______________________________________________ >> OpenVPMS User Mailing List >> users@lists.openvpms.org >> To unsubscribe or change your subscription visit: >> http://lists.openvpms.org/mailman/listinfo/users >> Posts from this mailing list can be viewed online and replied to in the >> OpenVPMS User's forum- http://tinyurl.com/openvfu > > > _______________________________________________ > OpenVPMS User Mailing List > users@lists.openvpms.org > To unsubscribe or change your subscription visit: > http://lists.openvpms.org/mailman/listinfo/users > Posts from this mailing list can be viewed online and replied to in the > OpenVPMS User's forum- http://tinyurl.com/openvfu >_______________________________________________ OpenVPMS User Mailing List users@lists.openvpms.org To unsubscribe or change your subscription visit: http://lists.openvpms.org/mailman/listinfo/users Posts from this mailing list can be viewed online and replied to in the OpenVPMS User's forum- http://tinyurl.com/openvfu
Re: Alert Pop-Ups
Not sure at this stage Matt. Once we get agreement on approach I will add the necessary JIRA entries and get Tim to estimate time involved.
I think this is the approach we should use for all subsequent development. Once in the JIRA we can get the community to vote on the list of changes they want to be included in the next release (1.4) and then we can discuss where development resources and/or funding comes from ...
Cheers Tony
> Tony De Keizer > Principal Consultant > Vertical Connect Pty Ltd > Phone: + 61 (0)3 97229824 > Mobile +61 (0)4 21347105 > Email: tony@verticalconnect.net > From: mpcosta > Reply-To: OpenVPMS User Mailing List > Date: Sun, 15 Feb 2009 11:02:52 +1100 > To: OpenVPMS User Mailing List > Subject: Re: [OpenVPMS Users] Alert Pop-Ups > > > Yeah I think this sounds appropriate. > I think option 1 needs top be able to turned on or off tho (either on an > alert by alert basis or just as a single option). > > All users should note that all such development (such that we are > discussing) needs to be funded before it can be commenced. > How much would these changes be likely to cost Tony? > > Matt C > > On Sun, 15 Feb 2009 10:25:52 +1100, Tony De Keizer > wrote: >> Hi Sandra, >> >> Like most of these things I think the best solution lies with a mixture > of >> the suggestions. So here's my suggestions in order of priority: >> >> 1. When adding appointments customer and patient alerts need to pop up >> using similar dialogues as you see when you click the summary panel alert >> icons. >> >> 2. The customer and patient summary panels need to be changed to > directly >> display specific alerts and due/overdue reminder information. This >> overcomes the issue Amanda raised about seeing the details of the alerts >> when you are in the middle of a specific workflow and you cannot click > the >> alert or reminder buttons. The left hand panel has enough room to > display >> a >> short description of the alerts in some highlighted colour that will > stand >> out to the user. For example under the customer summary information you >> may >> have a box with the text >> >> Bad Debtor >> Payment Notes >> >> In the patient summary panel you may have >> Bites .. >> Annual Vaccination overdue 20/12/2008 >> Worming Due 28/02/2009 >> >> We could also have an option to set colours against specific account > type, >> customer notes, patient notes and patient alerts. >> >> Would this be a suitable solution ? >> >> Cheers >> Tony >>> Tony De Keizer >>> Principal Consultant >>> Vertical Connect Pty Ltd >>> Phone: + 61 (0)3 97229824 >>> Mobile +61 (0)4 21347105 >>> Email: tony@verticalconnect.net >> >> >> >>> From: >>> Reply-To: , OpenVPMS User Mailing List >>> >>> Date: 13 Feb 2009 02:02:58 -0000 >>> To: >>> Subject: [OpenVPMS Users] Alert Pop-Ups >>> >>> Sandra @ Bellarine >>> Firstly I see what Gerrie means by people tend to ignore pop-ups if they >>> happen all the time, it did happen here with RxWorks and they do cause >>> frustration popping up constantly each time you go in and out of the >>> file. >>> The option of having them tailored to each clinic by having a tick box >>> option >>> is a good idea, but yes the frequency and speed of use would be an issue >>> -basically the less things you have to click and get out of the > better! >>> Matt's idea of a notification panel sounds good, but if you were booking >>> a >>> client onto the scheduler directly without going into their file you >>> wouldn't >>> see a BAD DEBTOR alert- and we would rather know this before they get >>> here and >>> be able to discuss payment options on the phone. I imagine everyones >>> workflow >>> is all a bit different? Would the alert notification panel be just >>> patient >>> notes eg: aggression/allergies and client notes like - No credit! Do >>> people >>> think it would be necessary to have reminders here or is it enough to >>> have a >>> reminder bell, I think there was talk of the bells changing colour in a >>> previous entry on this site (or did I imagine that), If so I think the >>> bells >>> changing colour would probably be enough. I suppose the difficulty is, >>> there >>> are so many different scenarios, I'm still a beginner with this system >>> so I >>> find it difficult to think off all of them. If so the more people >>> that throw >>> in questions here the better. Sandra >>> _______________________________________________ >>> OpenVPMS User Mailing List >>> users@lists.openvpms.org >>> To unsubscribe or change your subscription visit: >>> http://lists.openvpms.org/mailman/listinfo/users >>> Posts from this mailing list can be viewed online and replied to in the >>> OpenVPMS User's forum- http://tinyurl.com/openvfu >> >> >> _______________________________________________ >> OpenVPMS User Mailing List >> users@lists.openvpms.org >> To unsubscribe or change your subscription visit: >> http://lists.openvpms.org/mailman/listinfo/users >> Posts from this mailing list can be viewed online and replied to in the >> OpenVPMS User's forum- http://tinyurl.com/openvfu >> > _______________________________________________ > OpenVPMS User Mailing List > users@lists.openvpms.org > To unsubscribe or change your subscription visit: > http://lists.openvpms.org/mailman/listinfo/users > Posts from this mailing list can be viewed online and replied to in the > OpenVPMS User's forum- http://tinyurl.com/openvfu_______________________________________________ OpenVPMS User Mailing List users@lists.openvpms.org To unsubscribe or change your subscription visit: http://lists.openvpms.org/mailman/listinfo/users Posts from this mailing list can be viewed online and replied to in the OpenVPMS User's forum- http://tinyurl.com/openvfu
Alerts
Hi Tony,
This scenario sounds good with the ability to see the alerts/notes mid consult. Also a 'close box' icon would be useful so the box does not stay open so clients to see any embarrassing notes!
Nick
Changes to Summary Panel & Alert viewing
Sandra @ Bellarine
I just thought I'd try to get this discussion going again, it first came up when I asked about the possibility of getting alerts to pop up eg: a bad debtor alert. This was because staff tend to go so used to the !in the summary panel that they don't check it each time, another issue is that you don't see the ! in the summary panel when you are booking in appts. The image below is an idea I pasted from Matt Costa's post above. Someone else then pointed out that tailoring the pops ups to each clinic would be good as when pop-ups occur all the time people just tend to ignore them, which is very true. Tony has also made suggestions since then. Is anyone else keen to continue with this discussion?
Sandra.
this is an image from Matt Costa's post
Alert notification when
Hi Sandra,
Thanks for reviving this topic.
I think where I had left this idea was at the following decription. This is essentially Tony's balanced solution to accomodate the various options put forward.
Solution 1. When adding appointments customer and patient alerts need to pop up using similar dialogues as you see when you click the summary panel alert icons.
Solution 2. The customer and patient summary panels need to be changed to directly display specific alerts and due/overdue reminder information. This overcomes the issue Amanda raised about seeing the details of the alerts when you are in the middle of a specific workflow and you cannot click the alert or reminder buttons. The left hand panel has enough room to display a short description of the alerts in some highlighted colour that will stand out to the user. For example under the customer summary information you may have a box with the text
Regarding solution 1
I would prefer instead of a popup option that the alerts for a particular customer and then animal would appear somewhere within the new Appointment dialog as the Customer and Patient fields were filled. This prevents the need for another click as we close the popup. There seems to be plenty of room within the new appointment dialog for this.
Regarding solution 2
What if instead of alerts, any customer note or patient note could be defined as an alert? The alert text could be a new field for the note, say "Title". This is what I was thinking of in the image above posted by Sandra. The idea behind this is that then clinics can decide what they want to be an alert on a note by note basis. Furthermore the text that is displayed is customisale also.
Care with using the summary section:
If we had an alert say like "Bad Debtor" currently the summary section is visible whilst consulting. Being able to control what appeared from a political point of view within the consult may be important.
Matt C
Alert notification
Sandra @ Bellarine
Hi Matt,
Alerts when booking Appointments
I think your idea of having the alerts appear in the appointment dialog box is brilliant. It would be good if they were bold, coloured, something like that to make them stand out, but yes, fantastic idea and much more likely to be read rather than just moved through like people tend to do with pop-ups as they get annoying
Alerts in the Summary Panel - So what you are saying Matt is that any CUSTOMER note/alert that the clinic wanted or any patient alert/reminder that the clinic wanted displayed in the summary panel could be. I think the fact that it's all customisable to each clinic would appeal to more people - great!
Sandra.
Alert notifications
Cheers Sandra,
Now I know ALOT of you guys have opinions on this one so get them in before I make this an active project and hand over the above descrption to the developers...
Matt C
Alert notification when
Could I offer an alternative solution that would involve growl-style notifications in the browser.
Growl (http://growl.info/about.php) is an osX application that allows you to choose how notifications are displayed. Generally they show up as a bubble on top of all windows in the upper right of your screen, and stay there for while and then disappear. They work well because they catch your eye. You can glance at them and then they are not in your way. The notification can be a link so clicking on it may allow you take action on the notice.
Because we are running in the browser a system growl wouldn't work but there are javascript plugins available that allow growl notifications in the browser. There is a mootools plugin http://icebeat.bitacoras.com/mootools/growl/ I haven't had any personal experience with this one but it looks to be OK. The other one I know of which I have used is jgrowl, a jquery plugin http://stanlemon.net/projects/jgrowl.html#samples
There are demos on both these sites which show how it appears and the different configurations. I'm pretty sure these would be able to be incorporated with openvpms but we probably need a developers opinion on that.
In my opinion this would be far superior to and be much more effective than either solution 1 or 2.
Re: Alert notification when
Maybe we add it as a second option for costing.
Matt C
On Sun, 11 Oct 2009 02:28:44 +0000 (UTC), myoung@openvpms.org wrote: > Could I offer an alternative solution that would involve growl-style > notifications in the browser. > > Growl (http://growl.info/about.php) is an osX application that allows you > to choose how notifications are displayed. Generally they show up as a > bubble on top of all windows in the upper right of your screen, and stay > there for while and then disappear. They work well because they catch > your eye. You can glance at them and then they are not in your way. The > notification can be a link so clicking on it may allow you take action on > the notice. > > Because we are running in the browser a system growl wouldn't work but > there are javascript plugins available that allow growl notifications in > the browser. There is a mootools plugin > http://icebeat.bitacoras.com/mootools/growl/ I haven't had any personal > experience with this one but it looks to be OK. The other one I know of > which I have used is jgrowl, a jquery plugin > http://stanlemon.net/projects/jgrowl.html#samples > > There are demos on both these sites which show how it appears and the > different configurations. I'm pretty sure these would be able to be > incorporated with openvpms but we probably need a developers opinion on > that. > > In my opinion this would be far superior to and be much more effective than > either solution 1 or 2. > _______________________________________________ > OpenVPMS User Mailing List > users@lists.openvpms.org > To unsubscribe or change your subscription visit: > http://lists.openvpms.org/listinfo/users > Posts from this mailing list can be viewed online and replied to in the > OpenVPMS User's forum- http://tinyurl.com/openvfu >_______________________________________________ OpenVPMS User Mailing List users@lists.openvpms.org To unsubscribe or change your subscription visit: http://lists.openvpms.org/listinfo/users Posts from this mailing list can be viewed online and replied to in the OpenVPMS User's forum- http://tinyurl.com/openvfu
Alert notification
Sandra @ Bellarine
Hi Matt & Matt,,
I looked at the links that Matt Y. provided for Growl, I imagine the display would come up as you entered the patient/client file? Can you control how long they display on the screen for? eg: what if a nurse brought up a hx in a consult room for a vet but the vet didn't view it for 5 minutes or so, would they miss the alert?
Sandra.
Alert notification
It can be configured to either stick (ie. it will stay until manually closed) or to fade automatically after a set time.
Alert notification
I think we are getting close to this one becoming an active project.
Please have your say now. I know there are more people out there with an interest in this particular feature then those who have responded to this post...
Matt C
Alert notification: Final chance to comment
Hi everyone,
This forum idea is one of the oldest and I know it is a big one for many users. It has an active project area now here.
I have summarised the possible options below that will go to the developers for comment. This is the final chance to have your say.
Feature 1. Alerts display "Alert Type" (Patient) or "Customer Note Category" (Customer) within the Summary area
The "Name" (from the two lookup types) for each note marked as an alert and other alerts, are displayed in a list in a separate window in the summary area. This option allows clinics to use Lookup creation to customise the text that will appear in this section.
eg. A Customer Note Category called "No Credit" could be created.
Clicking the list item would show the details of the associated note.
Feature 2. "Alert Type" (Patient) or "Customer Note Category" can have different icons
The idea is that in the Lookup editor, Alert Type or Customer Note Categories user can choose from a family of icons to link to that Lookup. The idea being that the use of specific icons will be;
a) Discrete
b) A more efficient use of screen space then text.
c) Could potentially tile in the existing area that the alert icons appear.
d) Icons could be user contributed as a Shared Resource.
This idea could be used as a replacement or in addition to Feature 1.
Feature 3. Alerts are visible when making an appointment.
Somewhere is the appointment dialog, once the customer is selected and subsequently the patient, any customer or patient alerts associated with them are;
a) Displayed somewhere in the dialog.
b) Displayed as a auto fading popup.
c) Displayed as a popup that requires the user to close.
Feature 4. Alerts are visible when making an appointment.
There is a button that allows all Customer notes or Patient notes to be viewed in a popup window as a list.
This button will be found in the Summary section as well as the new Appointment Editor.
"Customer and Patient Alert changes" Project Stalled
Due to lack of response/interest this project has stalled.
Alert notification
Sandra @ Bellarine
Hi Matt,
I prefer feature #1 for both types of Alerts.
Sandra.
Customer and Patient Alerts
Ok so this poor project which is suffering from cognitive dysfunction syndrome it is so old, has been raised from the dead and has had its status changed from "Stalled" to "Under Discussion".
There are some descisions to be made:
Screen shots of the four features are here
Summary alerts (Showing features 1,2, 3 and 4)
Appointment alerts (Showing features 1,3 and 4)
We have two areas to make descisions about:
1) The Summary area
Do we;
a) Use user customisable names defined in Lookups?
b) Use icons?
If either of a) or b) are clicked, a popup appears that contains a more lengthy note, again defined by the user in Lookups.
2) The New Appointment editor
Do we;
a) Display the alerts the same a 1a)?
b) Display the alerts the same a 1b)?
c) Display as a auto fading popup?
d) Display as a popup that requires the user to close?
e) Display a button, that when clicked shows all the alerts?
Sandra likes 1a) for both options.
Matt (me) likes 1a) for both options.
Everyone else likes?
Re: Customer and Patient Alerts
-- Greenvale Animal Hospital
Re: Customer and Patient Alerts
Hi Glen,
I will ask for a separate costing on on 2d) when it goes to developers. It will have to include an option feature that allows it to be switched on or off.
Looks like we are all gravitating towards 1a).
I'll send to developers for input soon.
Matt
On Mon, 26 Jul 2010 06:52:33 +1000, wrote:
Re: Customer and Patient Alerts
-- Greenvale Animal Hospital
Alerts
Nick likes 1a for both
Re: Alerts
Customer and Patient Alerts (Development query)
Hi everyone,
Tim is in the process of reviewing/costing the possible approaches we have suggested and he has a question about the pop up option Glen expressed a possible interest in (Option 2d in the forum www.openvpms.org/forum/alert-notification-when-bringing-client-or-patient-file#comment-2781)
Re the pop up option:
Does it pop up when you:
Feedback please :)
Matt C
Re: Customer and Patient Alerts (Development query)
-- Greenvale Animal Hospital
Re: Customer and Patient Alerts (Development query)
Hi Glen,
This is a different foru topic from the speech ubble issue in the scheduler. This query relates to the Customer/Patient alerts project
//www.openvpms.org/forum/alert-notification-when-bringing-client-or-patient-file#comment-2781" target="_blank">www.openvpms.org/forum/alert-notification-when-bringing-client-or-patient-file
you expressed interest in option 2d) pending cost.
//www.openvpms.org/forum/alert-notification-when-bringing-client-or-patient-file#comment-2781" target="_blank">www.openvpms.org/forum/alert-notification-when-bringing-client-or-patient-file#comment-2781
Cheers,
Matt C
On Wed, 11 Aug 2010 16:29:18 +1000, wrote:
Re: Customer and Patient Alerts (Development query)
-- Greenvale Animal Hospital
Customer and Patient Alerts (Development query)
Hi Glen (and anyone else interested in the alert popup),
In respect to the pop up, would you want it to;
Cheers,
Matt C
Re: Customer and Patient Alerts (Development query)
-- Greenvale Animal Hospital
Re: Customer and Patient Alerts (Development query)
Hey Glen,
Thanks for that.
Reagrding the optional nature of popups, Yes if the popup option is included in the project, it will be an option at the level of alert types.
At this stage we will likely have the pop up feature as an optional extra pending interest expressed at the funding level.
In other words, say hypothetically if Pop-up's added an extra $900 to development costs, then if enough people included a desire for this feature when pledging, then it would be included. If the rest of the project gets fully funded but this portion is not, then it will be left out.
Cheers,
Matt C
On Mon, 16 Aug 2010 08:24:43 +1000, Glen Hastie <ghastie@greenvaleanimalhospital.com.au> wrote:
Notifications & Alerts
Notifications & Alerts now "Seeking Funding"
OK guys,
This is a big one for many clinics for a long time. The changes to Customer and Patient alerts have been reviewed by Tim and the final options have been sorted through & costed.
1. New Type of Lookup
A new type of lookup (customerAlertType) will be created. This new Lookup will have;
* name : Text that will be plainly in view in the Summary section and new appointment dialog.
* description : Text that will only be shown if the alert is clicked on.
* priority : A ranking that determines the order that alerts are listed.
* colour : Chosen from a family of colours. Each alert type can have it's own colour or users can group different alerts in colour groups.
* icon (optional) : Either we choose from a family of icons that are preloaded or we can add our own (see below re costing).
Just as we can currently edit, deactivate and create Lookups in Administration->Lookups (eg. Breeds), we will be able to add new Alert types.
These alert types will then be able to be linked to;
a) Customers or Patients
b) Account types
2. Summary Display
In the Summary area there will be either text or icons (see below);
a) If we fund the text option, we will see the Alert type "Name".
b) If we fund the "icon" option we will see the Icon associated with the alert type.
- When either is clicked, it will display the "description" (eg. "Level 1 Account" alert displays dialog "Bad Debt / Do not extend any credit to this customer whatsoever.")
- Alerts will be listed according to a "priority". eg. High priority alerts come first, followed by medium etc This prevents the most important alerts being not immediately visible.
3. New Appointments
In the new appointment dialog the same list of Alert type Names or Icons as described in 2.Summary Display will be shown.
They will have the same behaviour in that if the "Name" is clicked, it will show a dialog containing the Alert type "description".
4. The popup option (removed)
As requested, a popup option has been described and costed but the options are quite detailed.
Given the user interest in this option was conditional and limited in numbers and in the interest of keeping pledging simple and clear, I have removed this option from the current project. I have created a new discussion forum topic here to invite discussion, expressions of support for the popup options described.
http://www.openvpms.org/forum/customer-patient-alerts-popup-option
4. Costings
a) Text only ($1980)
b) Icons preloaded ($2310)
c) Icons user customisable ($2970)
Public pledges can be made to this forum topic or email me directly by clicking here (link only works in the forum).
Development will not commence until fully funded.
Please ensure you indicate the costing option (a,b or c) when you pledge.
Cheers,
Matt C
Re: Notifications & Alerts now "Seeking Funding"
-- Greenvale Animal Hospital
Re: Notifications & Alerts now "Seeking Funding"
Many thanks Glen.
The project is already at 20% funded.
We have until the end of this month to get it into version 1.5 guys!
Matt C
On Thu, 2 Sep 2010 16:46:35 +1000, Glen Hastie <ghastie@greenvaleanimalhospital.com.au> wrote:
Re: Notifications & Alerts now "Seeking Funding"
Re: Notifications & Alerts now "Seeking Funding"
Many thanks Chris,
Now which option in point 4 for you kind Sir?
Option a,b or c?
Cheers,
Matt C
On Tue, 21 Sep 2010 11:18:58 +1000, Chris Barton <cbarton@dvvet.com.au> wrote:
Re: Notifications & Alerts now "Seeking Funding"
Notifications & Alerts
Hi Matt,
I was just looking back through previous posts above and noticed that on March 18th & July 24th you attached some screenshots so we could view the text or icon options. Would it be possible for you to attach those again so users jumping on could see some examples without having to go back many posts? I figure the easier we make it to comment the more pledges we may get!!??
I am happy with the text option as shown in your previous posts. Does the costing include the new $190 fee per development?
Can you put us down for 10% of text option please.
Sandra.
Re: Notifications & Alerts
I will do my best to attach them to an email but I suspect the forum mailing list will sanitise them away! I will add some links to them over the web later tonight. I agree a picture ios worth a many words.
The additional $190 does not apply to any project fully funded before the September cutoff. After that it will apply to every project not fully funded. Get pledging everyone. The clock is ticking!
Matt C
On Fri, 3 Sep 2010 03:47:02 +0000 (UTC), sandra@bellvet.com.au wrote: > Hi Matt, > I was just looking back through previous posts above and noticed that > on March 18th & July 24th you attached some screenshots so we could > view the text or icon options. Would it be possible for you to attach > those again so users jumping on could see some examples without having > to go back many posts? I figure the easier we make it to comment the > more pledges we may get!!?? > I am happy with the text option as shown in your previous posts. > Does the costing include the new $190 fee per development? > Can you put us down for 10% of text option please. > Sandra. > _______________________________________________ > OpenVPMS User Mailing List > users@lists.openvpms.org > To unsubscribe or change your subscription visit: > http://lists.openvpms.org/listinfo/users > Posts from this mailing list can be viewed online and replied to in > the OpenVPMS User's forum- http://tinyurl.com/openvfu_______________________________________________ OpenVPMS User Mailing List users@lists.openvpms.org To unsubscribe or change your subscription visit: http://lists.openvpms.org/listinfo/users Posts from this mailing list can be viewed online and replied to in the OpenVPMS User's forum- http://tinyurl.com/openvfu
Notifications & Alerts (Some screenshots)
Sandra asked me to repost some screenshots for alerts and notifications so that users might better understand the ideas a bit better.
I have inserted the following links:
www.openvpms.org/fileuploads/Summary%20alerts.jpg ww.openvpms.org/fileuploads/Appointment%20alerts_0.jpg
www.openvpms.org/fileuploads/Summary%20alerts.jpg
If the above links don't work, you will need to paste the following links into your browser address bar and add an extra "w" at the start!
ww.openvpms.org/fileuploads/Summary%20alerts.jpg
ww.openvpms.org/fileuploads/Appointment%20alerts_0.jpg
This project is only 20% funded and will not go to version 1.5 unless fully funded in the next 3 weeks...
Cheers,
Matt C
Customer & Patient Alerts (Funding Update 30%)
For those who missed it, Mr 10% has funded again!
Public pledges can be made to this forum topic or email me directly by clicking
here (link only works in the forum).
Development will not commence until fully funded.
Don't forget to nominate option a,b or c from point 4.
Ta,
Matt C
Customer & Patient Alerts (Funding Update 100%)
Two VERY generous donations got this feature over the line for Version 1.5
We have enough funding for option 4a) Text only.
If any one wants the other options I need to receive full pledge funding by Thursday midnight. :)
Matt C