Message from benjamin.charlton@kalingaparkvetsurgery.com.au benjamin.charlton@kalingaparkvetsurgery.com.au

1 Check the pet and client are not flagged as inactive and the pet hasnt been
accidently marked as deceased

2. Check the reminder that was set .....  and then check its settings under
ADMINISTRATION and then reminder type, 

                 Check the list of reminder ie

            0 Day  interval send letter  (check document exists

            30D send 2nd letter

             60D print to list. (reception to call)

3. Check the Reminder  itself for an error code...ie I had 1 that wasnt
sending and returning an error .

   No Document Found for reminder xxxxxxxxx.

I had to delete the patient reminder and reset it.  then it worked

Screen shot the setting and post them here if you are not sure.

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