Features
Features
Customer managment
Manage your customer details, including:
- contacts: name, postal addresses, telephone numbers, email addresses
- charges, estimates, and payments
- alerts: e.g. valued customer, bad debtor
- their pets – your patients
- documents
Patient management
Manage your patient details, including:
- name, species and breed
- alerts
- history
- problems
- prescriptions
- documents and images
- insurance
Appointments
- Enter and track appointments
- See customer and patient summaries for each appointment
- Find available slots in busy schedules into the future
- Find available slots based on a clinician's roster
- Automatic SMS appointment reminders
- Online appointments, via PetYeti and Vetstoria
Patient Insurance
- Record patient insurance policies, and make claims against those policies
- Submit claims online via PetSure VetHub
- Submit claims via email
Boarding
- Manage boarding for any number of kennels and cages
- Day and overnight boarding rates are supported
- multiple pets can be housed in a single kennel/cage, charged at different rates e.g.:
- Luxury Suite Charge - $65/day
- Luxury Suite 2nd Pet - $30/day
- A late checkout fee can be charged if check-out occurs after a certain time
Doing Business
OpenVPMS provides:
- a complete set of financial transactions: invoices, credit notes, payments, refunds, and adjustments
- counter sales to known or anonymous customers
- location branding of printed invoices, receipts, etc
- till balancing without stopping the business
- estimates. Invoices can be generated from these
- support to track work in progress
Documents
OpenVPMS can produce documents with content merged from customer, patient, or product information.
These can be linked to products so that when a product is invoiced, a corresponding document is saved in the patient history. E.g. if a vaccination is provided, a corresponding Vaccination certificate can be generated and automatically printed.
Standalone or Cloud-based
OpenVPMS can run on computers in your practice, or be deployed in the Cloud.
Multi-practice
A single OpenVPMS installation can support mulitple practice locations, with different pricing strategies for the same products at each location.
Stock Management
OpenVPMS supports:
- automatic or manual reordering of stock
- automatic supplier price updates
- easy stock taking
- multiple suppliers per product
- preferred suppliers for different locations
- batch management
- out-of-stock warnings during charging
Supplier integration
OpenVPMS can submit orders to:
Laboratory integration
OpenVPMS can submit laboratory orders to:
Integration with other applications
OpenVPMS can be integrated with:
SMS Provider Integration
OpenVPMS integrates with:
- Clickatell
- SMS Global
- any provider that has an email-to-SMS gateway
Reminders
- Automatically create patient reminders during invoicing
- Send reminders via mail, email, or SMS
- Automatically send email and SMS reminders
Reporting
- OpenVPMS comes with many reports to print or export information and to evaluate your practice's performance.
- With its open data model, you can create your own reports, modify the provided ones or add those contributed by the OpenVPMS user community.
- Reports can be scheduled to run automatically, with the output printed, emailed, or saved to file
Plugins
OpenVPMS functionality can be extended using plugins.
OpenVPMS provides plugin APIs for:
- DICOM
- EFTPOS
- Insurance claims
- Laboratory orders
- Printing
- SMS
HL7
OpenVPMS can send HL7 messages, allowing it to send patient information, laboratory and pharmacy orders to other applications, including IDEXX LabLink and Cubex.
Customer Communication
You can:
- send emails and SMS text to your customers from within the application.
- use the email and SMS provider of your choice.
- send faxes via a suitable gateway.
- CC or BCC emails to staff members, referring vets, or arbitrary addressees.
- automatically record customer communications
Customisation
OpenVPMS can be tailored to match your requirements. You can:
- add or change fields
- change the look and feel
Data Entry
OpenVPMS accelerates data entry by providing:
- customisable macros. These can be simple shortcuts for commonly entered text, or they can produce a summary of patient history
- relative date entry e.g. 6m displays a date 6 months in the future.
Getting Help
OpenVPMS has superb on-line documentation. There are pages for each screen - these can be launched within the application by pressing Alt-F1.
If you need help, there is a very responsive user forum.
Vendor Neutrality
- OpenVPMS is based on opensource technology and standards.
- You have full access to your data.
- There is no vendor lock-in.
And Finally...
OpenVPMS is feature rich, and very inexpensive!