Completed alerts showing up on patient panel

Submitted by Guest on Mon, 04/02/2013 - 03:57

General User's Discussion

Hi,

Here's another question/potential bug.

We're using alerts to track whether or not someone is in collections. BTW, I've written a report that pulls this information out of the DB as well -- will share once I smooth it out a little.

It appears that when I mark the end-date of the alert, it continues to appear on the left side of the screen. Please see attached screenshot.

Cheers, Paul

Re: Completed alerts showing up on patient panel

Submitted by tanderson on Thu, 07/02/2013 - 18:01.

Thats an oversight. Currently the status is used to determine if an alert should be displayed; the end date is ignored.

I've raised this as OVPMS-1282

-Tim

Re: Completed alerts showing up on patient panel

Submitted by pstadler (not verified) on Thu, 07/02/2013 - 23:50.

Thanks Tim,

Hmm, it seems that it should still work here if only looking at status. At least in the screenshot attached, the state is displayed as 'Completed'.

Cheers, Paul

Re: Completed alerts showing up on patient panel

Submitted by tanderson on Fri, 08/02/2013 - 06:57.

If the status was changed by another user, your display won't refresh until you switch workspaces or make some other change.

Re: Completed alerts showing up on patient panel

Submitted by pstadler (not verified) on Fri, 08/02/2013 - 09:07.

Thanks Time. I've rebooted the server since then, and logged out and in, and the alert that's marked as complete is still showing up there.

Thanks, Paul

Re: Completed alerts showing up on patient panel

Submitted by tanderson on Fri, 08/02/2013 - 10:04.

My mistake; I just assumed that was a patient alert. What you are actually seeing (and the screenshot clearly displays...) is a customer alert. The customer alert summary doesn't doesn't filter on the alert status. I've updated the JIRA accordingly

-Tim