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Intermittent Failure when sending sms messages

Submitted by ppvs on Fri, 08/10/2021 - 16:57
in

Hi there,

We are getting an error message intermittently and a failure to send sms messages.

I am not sure if this an Open area, or our it area, or sms global area that is causing the problem.

If anyone has any thoughts on who I should speak to that would be appreciated.

Bernadette

This is the error -

SMS-0203: Failed to send email: Mail server connection failed; nested exception is javax.mail.MessagingException: Could not convert socket to TLS;
nested exception is:
javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake. Failed messages: javax.mail.MessagingException: Could not convert socket to TLS;
nested exception is:
javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake

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Re: Intermittent Failure when sending sms messages

Submitted by tanderson on Fri, 08/10/2021 - 17:04.

It looks like your email provider is rejecting the connection.

Do they have limits on the number of messages that can be sent in a given timeframe?

Re: Intermittent Failure when sending sms messages

Submitted by ppvs on Fri, 08/10/2021 - 17:30.

Not that we are aware of and had not had troubles in the past.

We have been using the same provider for years

Re: Intermittent Failure when sending sms messages

Submitted by tanderson on Sat, 09/10/2021 - 11:33.

Ask your mail provider if they:

  • can provide any diagnostics as to why your SMTP connections are being disconnected.
    You should include the date and time when you experienced the issue
  • have any limits on the number of emails that can be sent

If you are running OpenVPMS 2.2 using Clickatell for SMS, you can use the Clickatell SMS plugin. This uses the Clickatell API to deliver messages rather than the email-to-SMS gateway, so isn't impacted by mail server issues.

For OpenVPMS 2.3, openvpms.com has a 2-way SMS plugin for MessageMedia. Contact support[at]openvpms[dot]com if you're interested.

 

Re: Intermittent Failure when sending sms messages

Submitted by ppvs on Fri, 08/10/2021 - 18:05.

When I try and send the error report I get this error message.

 

Failed to submit error report.

Please check your Practice Location mail settings.

Re: Intermittent Failure when sending sms messages

Submitted by tanderson on Sat, 09/10/2021 - 11:40.

That error message is misleading. It was corrected in the OpenVPMS 2.1 release.
You need to have a Mail Server linked to your Practice in order to submit error reports.
 

Re: Intermittent Failure when sending sms messages

Submitted by ppvs on Sat, 09/10/2021 - 12:13.

That's of no concern really.

Would there be any suggestions as who to ask for assistance to repair the sending of sms messages?

Re: Intermittent Failure when sending sms messages

Submitted by tanderson on Sat, 09/10/2021 - 13:11.

See the post above from Sat, 09/10/2021 - 11:33.

Re: Intermittent Failure when sending sms messages

Submitted by ppvs on Mon, 11/10/2021 - 09:12.

Sorry if I have misunderstood Saturdays message.

I am not really concerned about reporting the error I really need to know who I contact to repair it.

Nothing has changed at our end.

We do seem to have a mail server linked to the practice

 

Re: Intermittent Failure when sending sms messages

Submitted by tanderson on Mon, 11/10/2021 - 09:37.

You may be running into a message send rate limit from your email provider, or there may be networking issues between your system and your email provider. 

You can contact us at support[at]openvpms[dot]com for paid support to investigate the issue, or contact your email provider directly.

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