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Invoices printing issue

Submitted by gretalloyd on Mon, 17/12/2012 - 14:47
in

Hi all,

I am having an issue with our invoices. I think it has been happening since the upgrade, but I'm not sure. It doesn't happen every time (I'm not sure because I'm not a receptionist), but from what I gather, it is when they go through the check-out process.

I am getting two invoices printed on check out. One has the items on it and one has no items.

The correct one "Invoice" is a jrxml document which I want to print on check-out.

The other one "Invoice Items" is also a jrxml document, but this is just the information about the items which goes into the "Invoice" document (I'm not sure how to explain that better).

I have tried to change the "Invoice Items" to Preferred Print-Mode: None or manual, but it just keeps reverting to check-out as soon as I press ok.

I have also tried to make "Invoice Items" inactive, but this doesn't fix it.

Any ideas?

Greta

‹ new clinic Linux installation experience and printer problem ›

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Re: Invoices printing issue

Submitted by gretalloyd on Mon, 17/12/2012 - 15:16.

Actually, please ignore the above post.

I have figured out it has absolutely nothing to do with those two templates, and to do with the fact we are creating a blank invoice through our check in process. 

So, we will be re-assessing our check in process. Does anyone have good instructions or advice?

Greta

Re: Invoices printing issue

Submitted by bencharlton (not verified) on Tue, 18/12/2012 - 11:25.

Dear Greta, which version of OPEN are you using.  Obviously the checkin process has been redesigned heavily in 1.6. If this is the version you are using I can only assume that only the final step where the Patient Summart is displayed (in the Check In work flow) your staff may be switching to the invoice tab so they can click "COMPLETED"  with the view that they are completing checkin.  However all they should do is review the patient summary, reminders etc, so they can notify relevant parties if the animal is overdue and then click OK. With the Patient medical summary on the screen....DONT switch to the invoice tab..there should be No reason.  If the client is buying food, and they want to invoice it before seeing the vet then dont press COMPLETED just hit OK.

Re: Invoices printing issue

Submitted by tanderson on Mon, 07/01/2013 - 13:26.

You might be seeing a blank invoice if you invoiced an estimate. This has been fixed in the 1.6 final release.

-Tim

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