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Letter Generation Issue

Submitted by EastsideVetEmerg on Tue, 06/09/2016 - 13:47
in

Hi,

Problem - Because of limitations in editing input fields in letters, and for record keeping purposes, we often write discharge letters as notes. Then copy and paste the note into the input field.

On occasion staff find they copy and paste the information. Then click "Ok" and "Ok" to save. When they go to print, the information they have copied and pasted is not present in the OO or PDF document (i.e. the document is empty).

This occurs intermittently and I am having a hard time sorting/pinning down how to "make" it happen.

We are using Macs with Chrome (though this problem occurs in Firefox as well).

Any guidance to solving or troubleshooting the issue further would be appreciated.

Thanks,

Adrian

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Re: Letter Generation Issue

Submitted by Ben_Charlton on Tue, 06/09/2016 - 14:00.

I would conduct a test...

1. Randomly generate 4 notes - doesnt actually have to say anything

First Note - 1 character 

2nd Note - 1 Paragraph

Third Note - A full page

try generationg 10 documents for each note. report back...

Please note using Copy/Paste means you have a a complex failure system in place

 

The browser integrates with the API clipboard system as designed in your case by MAC.  

Sometimes you are copying "HIDDEN" characters  - like hard returns and pagebreaks and other wierd ones.  Who knows what the presence of these characters might do to document generation withn OpenOffice

There are so many variables here.

 

Have you not tried using the new inbuilt document editting..? 

Ie staff generate the letter then edit it to add the discharge notes 

 

Regards
 
Ben 
OpenVPMS Installer and Helper 
Ph: +61423044823 
Email: info[at]charltonit.com[dot]au

Re: Letter Generation Issue

Submitted by EastsideVetEmerg on Wed, 07/09/2016 - 08:28.

Hi,

Thanks for those suggestions. I am away at the moment but will run through them when I am back next week and let you know how I fare.

I have not set up the in-built document editing yet. I will try this again when we are on the 1.9 Production Beta.

Thanks,

Adrian

Re: Letter Generation Issue

Submitted by tgething (not verified) on Fri, 09/09/2016 - 17:27.

Adrian - you might also think about the method you want to use to communicate with the customer.

In 1.9 one can generate a quality looking email via an email template that uses a jrxml report to extract data from the medical records.  There are two variants of this: a) an email cover note to the pdf containing the medical records; b) the medical records extracted into the email body. With the second you can 'tart up' the medical records, with the first you cannot.

One can of course also use a report macro to pull data into a odt document and then use the External Edit facility to edit this.  However, using this method, formatting the medical records is problematic as there is minimal formatting control.

If you go the email route, then although the email can/will be recorded in the Customer Comms log, but it will not be available for re-editing and re-sending.  If you go the odt route, then the odt document can be re-edited [subject of course to the medical records locking]

Regards, Tim G

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