Locked documents

Submitted by ppvs on Tue, 24/03/2020 - 16:04

General User's Discussion

Hi,

We have some patient letters that we do not use very often.

I have tried to use one today and after making changes with external edit I then get a message that the document is locked.

I have looked under system and it is not there to release.

I have created a new template and document/edited and re attached the document.

I am not sure if this could have happened with an upgrade that has changed old templates etc.

Would anyone have any offerings?

Thanks in advance,

Bernie

Re: Locked documents

Submitted by tanderson on Wed, 25/03/2020 - 10:13.

Does the document name have any quotes in it?
If so, you may be seeing OVPMS-2220 which was fixed for OpenVPMS 2.1.2

Re: Locked documents

Submitted by ppvs on Wed, 25/03/2020 - 13:33.

Ok so I might need more help :)

I am not sure about the quotes side of things

The file is named - PPVS Dental and Surgery After Care 11052016

And a lot of other names as I have tried to resave it.

This is the document that I browse and attach.

Happy to get help if that is needed

Re: Locked documents

Submitted by tanderson on Wed, 25/03/2020 - 13:57.

What versions of OpenVPMS and OpenOffice are you using?

For OpenOffice, this is the one on your PC used to edit documents; you can find the version under Help - About.

Re: Locked documents

Submitted by ppvs on Wed, 25/03/2020 - 14:05.

Office 4 .1 .5

Open VPMS 1.9.3

Re: Locked documents

Submitted by tanderson on Wed, 25/03/2020 - 18:03.

I cannot reproduce this in OpenVPMS 2.1.2 with OpenOffice 4.1.5.

Re: Locked documents

Submitted by ppvs on Wed, 25/03/2020 - 18:21.

Ok so what do I do next - I believe it worked in previous versions

Re: Locked documents

Submitted by tanderson on Thu, 26/03/2020 - 09:28.

Do you have problems using External Edit with other documents?
What is the exact error message you are seeing?

Re: Locked documents

Submitted by ppvs on Thu, 26/03/2020 - 10:10.

I feel there was a change after an upgrade.

We have many letters that we use and most are ok.

There is a random every so often and I think it may link back to our prev program.

I have attached the error messages that I am getting

Attachment	Size
Capture Open locked error saving.PNG	9 KB
Capture Open locked error.PNG	10.44 KB

Re: Locked documents

Submitted by tanderson on Thu, 26/03/2020 - 10:33.

The first error 'Error saving the document... Obect not accessible. The object cannot be accessed due to insufficient user rights' I haven't seen before.

Does this happen for all users, or a particular user?
What steps did you do to trigger the error?

Most of the google results seem to indicate that this occurs when trying to save an OpenOffice file to a network share.

The second error, 'Document file ... is locked for editing by: bob' I would expect to see you were editing a file that was already being edited by user bob.

You should be able to verify this by going to Administration - System - Document Locks. You may need to click Find to refresh the view.

Re: Locked documents

Submitted by ppvs on Thu, 26/03/2020 - 12:10.

The error saving was as I canceled out at the end and I think all uses - we only have 2 - it was bob today

We attach a letter

Press external edit

make changes

hit save icon

get the locked message

hit cancel

get the error saving message

Re: Locked documents

Submitted by tanderson on Thu, 26/03/2020 - 14:46.

The only time you will see a 'Document file ... is locked for editing by: someuser' is if that user has edited the document, and acquired a lock.

In OpenVPMS 1.9.3, locks should be released when the user finishes editing it. If that is not the case, and you can't see any lock in Administration - System - Document Locks, you may need to restart Tomcat.

In OpenVPMS 2.1.2, lock management was improved, so I would not expect you to have any issues.