[ https://openvpms.atlassian.net/browse/OVPMS-947?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Tim Anderson updated OVPMS-947: -------------------------------

Description: From a 1.4 error report:

* java.vm.version = 1.5.0_10-b03 * java.vm.vendor = Sun Microsystems Inc. * os.name = Windows 2003

{noformat} org.openvpms.report.ReportException: Failed to generate report: java.awt.print.PrinterException: No printer found. at org.openvpms.report.jasper.AbstractJasperIMReport.print(AbstractJasperIMReport.java:402) at org.openvpms.web.component.im.print.AbstractIMPrinter.print(AbstractIMPrinter.java:80) at org.openvpms.web.component.print.InteractivePrinter.doPrint(InteractivePrinter.java:308) at org.openvpms.web.component.print.InteractivePrinter.printDirect(InteractivePrinter.java:298) at org.openvpms.web.component.print.InteractivePrinter.print(InteractivePrinter.java:144) at org.openvpms.web.component.print.InteractivePrinter.print(InteractivePrinter.java:127) at org.openvpms.web.component.im.layout.PrintObjectLayoutStrategy.onPrint(PrintObjectLayoutStrategy.java:95) at org.openvpms.web.component.im.layout.PrintObjectLayoutStrategy$1.onAction(PrintObjectLayoutStrategy.java:79) at org.openvpms.web.component.event.ActionListener.actionPerformed(ActionListener.java:41) at nextapp.echo2.app.button.AbstractButton.fireActionPerformed(AbstractButton.java:135) at echopointng.ButtonEx$1.actionPerformed(ButtonEx.java:120) at nextapp.echo2.app.button.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:70) at echopointng.model.DefaultButtonModelEx.doAction(DefaultButtonModelEx.java:51) at echopointng.ButtonEx.processInput(ButtonEx.java:202) at nextapp.echo2.app.update.ClientUpdateManager.process(ClientUpdateManager.java:116) at nextapp.echo2.app.update.UpdateManager.processClientUpdates(UpdateManager.java:89) at nextapp.echo2.webcontainer.ContainerSynchronizeService.renderUpdate(ContainerSynchronizeService.java:472) at nextapp.echo2.webrender.service.SynchronizeService.service(SynchronizeService.java:279) at nextapp.echo2.webrender.WebRenderServlet.process(WebRenderServlet.java:273) at org.openvpms.web.servlet.SpringWebContainerServlet.process(SpringWebContainerServlet.java:148) at nextapp.echo2.webrender.WebRenderServlet.doPost(WebRenderServlet.java:189) at javax.servlet.http.HttpServlet.service(HttpServlet.java:709) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:292) at org.openvpms.web.servlet.SkipLoginFilter.doFilter(SkipLoginFilter.java:111) at org.openvpms.web.servlet.SkipLoginFilter.doFilter(SkipLoginFilter.java:71) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) at org.acegisecurity.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:108) at org.acegisecurity.intercept.web.SecurityEnforcementFilter.doFilter(SecurityEnforcementFilter.java:197) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) at org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:143) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:246) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:220) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) at org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:173) at org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:120) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) at java.lang.Thread.run(Unknown Source) Caused by: net.sf.jasperreports.engine.JRException: java.awt.print.PrinterException: No printer found. at net.sf.jasperreports.engine.export.JRPrintServiceExporter.exportReport(JRPrintServiceExporter.java:283) at org.openvpms.report.jasper.AbstractJasperIMReport.print(AbstractJasperIMReport.java:678) at org.openvpms.report.jasper.AbstractJasperIMReport.print(AbstractJasperIMReport.java:400) ... 53 more Caused by: java.awt.print.PrinterException: No printer found. at sun.awt.windows.WPrinterJob._startDoc(Native Method) at sun.awt.windows.WPrinterJob.startDoc(Unknown Source) at sun.print.RasterPrinterJob.print(Unknown Source) at net.sf.jasperreports.engine.export.JRPrintServiceExporter.exportReport(JRPrintServiceExporter.java:278) ... 55 more {noformat}

From the code, a printer name has been passed to jasper reports, but that printer has not subsequently been found by WPrinterJob. This could simply be that the user that tomcat is being run as has no access to the printers. Need more information from the person who generated the error report.

was: From a 1.4 error report:

org.openvpms.report.ReportException: Failed to generate report: java.awt.print.PrinterException: No printer found. at org.openvpms.report.jasper.AbstractJasperIMReport.print(AbstractJasperIMReport.java:402) at org.openvpms.web.component.im.print.AbstractIMPrinter.print(AbstractIMPrinter.java:80) at org.openvpms.web.component.print.InteractivePrinter.doPrint(InteractivePrinter.java:308) at org.openvpms.web.component.print.InteractivePrinter.printDirect(InteractivePrinter.java:298) at org.openvpms.web.component.print.InteractivePrinter.print(InteractivePrinter.java:144) at org.openvpms.web.component.print.InteractivePrinter.print(InteractivePrinter.java:127) at org.openvpms.web.component.im.layout.PrintObjectLayoutStrategy.onPrint(PrintObjectLayoutStrategy.java:95) at org.openvpms.web.component.im.layout.PrintObjectLayoutStrategy$1.onAction(PrintObjectLayoutStrategy.java:79) at org.openvpms.web.component.event.ActionListener.actionPerformed(ActionListener.java:41) at nextapp.echo2.app.button.AbstractButton.fireActionPerformed(AbstractButton.java:135) at echopointng.ButtonEx$1.actionPerformed(ButtonEx.java:120) at nextapp.echo2.app.button.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:70) at echopointng.model.DefaultButtonModelEx.doAction(DefaultButtonModelEx.java:51) at echopointng.ButtonEx.processInput(ButtonEx.java:202) at nextapp.echo2.app.update.ClientUpdateManager.process(ClientUpdateManager.java:116) at nextapp.echo2.app.update.UpdateManager.processClientUpdates(UpdateManager.java:89) at nextapp.echo2.webcontainer.ContainerSynchronizeService.renderUpdate(ContainerSynchronizeService.java:472) at nextapp.echo2.webrender.service.SynchronizeService.service(SynchronizeService.java:279) at nextapp.echo2.webrender.WebRenderServlet.process(WebRenderServlet.java:273) at org.openvpms.web.servlet.SpringWebContainerServlet.process(SpringWebContainerServlet.java:148) at nextapp.echo2.webrender.WebRenderServlet.doPost(WebRenderServlet.java:189) at javax.servlet.http.HttpServlet.service(HttpServlet.java:709) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:292) at org.openvpms.web.servlet.SkipLoginFilter.doFilter(SkipLoginFilter.java:111) at org.openvpms.web.servlet.SkipLoginFilter.doFilter(SkipLoginFilter.java:71) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) at org.acegisecurity.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:108) at org.acegisecurity.intercept.web.SecurityEnforcementFilter.doFilter(SecurityEnforcementFilter.java:197) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) at org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:143) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:246) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:220) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) at org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:173) at org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:120) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) at java.lang.Thread.run(Unknown Source) Caused by: net.sf.jasperreports.engine.JRException: java.awt.print.PrinterException: No printer found. at net.sf.jasperreports.engine.export.JRPrintServiceExporter.exportReport(JRPrintServiceExporter.java:283) at org.openvpms.report.jasper.AbstractJasperIMReport.print(AbstractJasperIMReport.java:678) at org.openvpms.report.jasper.AbstractJasperIMReport.print(AbstractJasperIMReport.java:400) ... 53 more Caused by: java.awt.print.PrinterException: No printer found. at sun.awt.windows.WPrinterJob._startDoc(Native Method) at sun.awt.windows.WPrinterJob.startDoc(Unknown Source) at sun.print.RasterPrinterJob.print(Unknown Source) at net.sf.jasperreports.engine.export.JRPrintServiceExporter.exportReport(JRPrintServiceExporter.java:278) ... 55 more

> java.awt.print.PrinterException: No printer found. > -------------------------------------------------- > > Key: OVPMS-947 > URL: https://openvpms.atlassian.net/browse/OVPMS-947 > Project: VPMS Web Application > Issue Type: Task > Affects Versions: 1.4 > Reporter: Tim Anderson > Assignee: Tony De Keizer > Priority: Minor > > From a 1.4 error report: > * java.vm.version = 1.5.0_10-b03 > * java.vm.vendor = Sun Microsystems Inc. > * os.name = Windows 2003 > {noformat} > org.openvpms.report.ReportException: Failed to generate report: java.awt.print.PrinterException: No printer found. > at org.openvpms.report.jasper.AbstractJasperIMReport.print(AbstractJasperIMReport.java:402) > at org.openvpms.web.component.im.print.AbstractIMPrinter.print(AbstractIMPrinter.java:80) > at org.openvpms.web.component.print.InteractivePrinter.doPrint(InteractivePrinter.java:308) > at org.openvpms.web.component.print.InteractivePrinter.printDirect(InteractivePrinter.java:298) > at org.openvpms.web.component.print.InteractivePrinter.print(InteractivePrinter.java:144) > at org.openvpms.web.component.print.InteractivePrinter.print(InteractivePrinter.java:127) > at org.openvpms.web.component.im.layout.PrintObjectLayoutStrategy.onPrint(PrintObjectLayoutStrategy.java:95) > at org.openvpms.web.component.im.layout.PrintObjectLayoutStrategy$1.onAction(PrintObjectLayoutStrategy.java:79) > at org.openvpms.web.component.event.ActionListener.actionPerformed(ActionListener.java:41) > at nextapp.echo2.app.button.AbstractButton.fireActionPerformed(AbstractButton.java:135) > at echopointng.ButtonEx$1.actionPerformed(ButtonEx.java:120) > at nextapp.echo2.app.button.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:70) > at echopointng.model.DefaultButtonModelEx.doAction(DefaultButtonModelEx.java:51) > at echopointng.ButtonEx.processInput(ButtonEx.java:202) > at nextapp.echo2.app.update.ClientUpdateManager.process(ClientUpdateManager.java:116) > at nextapp.echo2.app.update.UpdateManager.processClientUpdates(UpdateManager.java:89) > at nextapp.echo2.webcontainer.ContainerSynchronizeService.renderUpdate(ContainerSynchronizeService.java:472) > at nextapp.echo2.webrender.service.SynchronizeService.service(SynchronizeService.java:279) > at nextapp.echo2.webrender.WebRenderServlet.process(WebRenderServlet.java:273) > at org.openvpms.web.servlet.SpringWebContainerServlet.process(SpringWebContainerServlet.java:148) > at nextapp.echo2.webrender.WebRenderServlet.doPost(WebRenderServlet.java:189) > at javax.servlet.http.HttpServlet.service(HttpServlet.java:709) > at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) > at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) > at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) > at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:292) > at org.openvpms.web.servlet.SkipLoginFilter.doFilter(SkipLoginFilter.java:111) > at org.openvpms.web.servlet.SkipLoginFilter.doFilter(SkipLoginFilter.java:71) > at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) > at org.acegisecurity.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:108) > at org.acegisecurity.intercept.web.SecurityEnforcementFilter.doFilter(SecurityEnforcementFilter.java:197) > at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) > at org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:143) > at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) > at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:246) > at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) > at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:220) > at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:303) > at org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:173) > at org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:120) > at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) > at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) > at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) > at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) > at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) > at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) > at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) > at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) > at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) > at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) > at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) > at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) > at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) > at java.lang.Thread.run(Unknown Source) > Caused by: net.sf.jasperreports.engine.JRException: java.awt.print.PrinterException: No printer found. > at net.sf.jasperreports.engine.export.JRPrintServiceExporter.exportReport(JRPrintServiceExporter.java:283) > at org.openvpms.report.jasper.AbstractJasperIMReport.print(AbstractJasperIMReport.java:678) > at org.openvpms.report.jasper.AbstractJasperIMReport.print(AbstractJasperIMReport.java:400) > ... 53 more > Caused by: java.awt.print.PrinterException: No printer found. > at sun.awt.windows.WPrinterJob._startDoc(Native Method) > at sun.awt.windows.WPrinterJob.startDoc(Unknown Source) > at sun.print.RasterPrinterJob.print(Unknown Source) > at net.sf.jasperreports.engine.export.JRPrintServiceExporter.exportReport(JRPrintServiceExporter.java:278) > ... 55 more > {noformat} > From the code, a printer name has been passed to jasper reports, but that printer has not subsequently been found by WPrinterJob. > This could simply be that the user that tomcat is being run as has no access to the printers. > Need more information from the person who generated the error report.

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