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Patient Summary Invoice Items missing

Submitted by Guest on Thu, 19/01/2017 - 20:22
in

Hi,

The ability for users with the Base Role assigned to view invoice lines on the patient summary page has suddenly stopped working. 

 

The administrator role can still see them.

 

Can anyone direct me to where I can turn this ability back on for the base role only users?

Thanks

 

Shanon

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Re: Patient Summary Invoice Items missing

Submitted by tgething (not verified) on Fri, 20/01/2017 - 04:57.

Shanon: what is in the Base Role can be found via Administration|Roles - as per below it should contain the following customer account authorities.

Note that the above is taken from the 1.9 demo system (and hence the customer communications stuff which will not be in your system if you are not running 1.9).

 

HOWEVER - after further investigation, I do not think that this is the real problem. We have a user 'Look Only' in our system who has only the bare minimum of authorities needed to login - ie none of the above customer authorities - and he can look at invoice item details on the Medical Records summary page - as you can see below:

 

Tim A may have other suggestions.

Regards, Tim G

Re: Patient Summary Invoice Items missing

Submitted by Shanon (not verified) on Mon, 30/01/2017 - 13:33.

Thanks for the reply. All of those highlighted items are in the active column so I'm not sure why its not working.

I noticed there were duplicates of a lot of items in the active column? should duplicates be possible here?

I removed one of the duplicates for each, but the problem still exists.

 

Any idea what to try next?

 

Thanks

 

Shanon

Re: Patient Summary Invoice Items missing

Submitted by tanderson on Mon, 30/01/2017 - 22:04.

The Include Charges check-box in the Patient - Medical Records - Summary determines if invoice items are displayed or not. It doesn't have anything to do with permissions.
 

Customer Invoice Item records will be displayed if:

  • Include Charges is ticked; and
  • the item isn't linked to a Medication which is displayed already (to avoid duplication)

It is possible to create duplicate authorities, although it shouldn't cause issues.

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