How do i get the statement option working?

invoices and reciepts fine

i have a couple of monthly accounts i have to keep a single invoice open and keep adding each visit over the month or print each individual invoice when sending the account

Louisa :-)

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Re: statements

Louisa, 

What I would do is probably generate and finalise each of my invoices by visit. Setup a customer account type under Administration - Lookups 

you can call it anything....personally I called mine 30 Day Account (I know ...).  Set the payment terms as 30 days.  Set up the other parameters as required

Assign all the clients you do the above for to this account type.

Now.  

Go to the Reporting - Debtors work space...and select your new account type from the drop down list.  

Click find. (You cannot generate a statement that includes the invoices from the current day (1 day prior))

Highlight the customer you wish to generate a statement for and WAHLA....preview the statement and see if thats what you like.

Others may suggest other methods.

Once you end period the statement will reset Amount owing will become 'Opening Balance' and only new invoices and items will show on the statement.

Good Luck 

Ben

Re: statements

no problem setting up account type and i can get a report with the debtors listed and the amonut owing

 

still can't print the statement

"Invalid practice......   has no email contact for statements"

all other reports

"an internal application error has occured"

 

have added email details (from setup instructions) and added mail server into practice deetails, but not helped.

Re: statements

Ok.

Not sure if I can help you with this one, as it seems that its more of an underlying installation and setup issue that a specific statement problem given the error:

 

all other reports

"an internal application error has occured"

check that the statement report has an email subject and body, also check it has a default printer and potential make that printer interactive.

Are you getting the error clicking Send all or just print... make sure you have a client highlighted(in blue) when you click print..you should get a preview option...check the preview to see what the statement looks like.

You may want to check your tomcat error logs and see whats being produced...

 

Regards
 
Ben 
OpenVPMS Installer and Helper 
Ph: +61423044823 
Email: info[at]charltonit.com[dot]au

Re: statements

Ok.

Not sure if I can help you with this one, as it seems that its more of an underlying installation and setup issue that a specific statement problem given the error:

 

all other reports

"an internal application error has occured"

check that the statement report has an email subject and body, also check it has a default printer and potential make that printer interactive.

The printer should also be set for the practice location correctly

 

Are you getting the error clicking Send all or just print... make sure you have a client highlighted(in blue) when you click print..you should get a preview option...check the preview to see what the statement looks like.

You may want to check your tomcat error logs and see whats being produced...

Regards
 
Ben 
OpenVPMS Installer and Helper 
Ph: +61423044823 
Email: info[at]charltonit.com[dot]au
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