statements
Submitted by kudahvetservices on Thu, 23/02/2012 - 08:57
How do i get the statement option working?
invoices and reciepts fine
i have a couple of monthly accounts i have to keep a single invoice open and keep adding each visit over the month or print each individual invoice when sending the account
Louisa :-)
Re: statements
Louisa,
What I would do is probably generate and finalise each of my invoices by visit. Setup a customer account type under Administration - Lookups
you can call it anything....personally I called mine 30 Day Account (I know ...). Set the payment terms as 30 days. Set up the other parameters as required
Assign all the clients you do the above for to this account type.
Now.
Go to the Reporting - Debtors work space...and select your new account type from the drop down list.
Click find. (You cannot generate a statement that includes the invoices from the current day (1 day prior))
Highlight the customer you wish to generate a statement for and WAHLA....preview the statement and see if thats what you like.
Others may suggest other methods.
Once you end period the statement will reset Amount owing will become 'Opening Balance' and only new invoices and items will show on the statement.
Good Luck
Ben
Re: statements
no problem setting up account type and i can get a report with the debtors listed and the amonut owing
still can't print the statement
"Invalid practice...... has no email contact for statements"
all other reports
"an internal application error has occured"
have added email details (from setup instructions) and added mail server into practice deetails, but not helped.
Re: statements
Ok.
Not sure if I can help you with this one, as it seems that its more of an underlying installation and setup issue that a specific statement problem given the error:
check that the statement report has an email subject and body, also check it has a default printer and potential make that printer interactive.
Are you getting the error clicking Send all or just print... make sure you have a client highlighted(in blue) when you click print..you should get a preview option...check the preview to see what the statement looks like.
You may want to check your tomcat error logs and see whats being produced...
Re: statements
Ok.
Not sure if I can help you with this one, as it seems that its more of an underlying installation and setup issue that a specific statement problem given the error:
check that the statement report has an email subject and body, also check it has a default printer and potential make that printer interactive.
The printer should also be set for the practice location correctly
Are you getting the error clicking Send all or just print... make sure you have a client highlighted(in blue) when you click print..you should get a preview option...check the preview to see what the statement looks like.
You may want to check your tomcat error logs and see whats being produced...