Hello all. We use OPEN to generate our drug orders and send and receive them electronically. Recently is seems that when we do a return for a product through deliveries -> returns  and finalise that the product then appears on our back order report that we then need to go back into orders and find the order and then cancel the product.

I am sure that when we started ordering this way we never had to go back and cancel a returned product off a order.

Thanks Anna