1.7 5706 ** Urgent ** Items not shown on worklist
For reasons we do not understand, items are "disappearing" from the worklist.
An item that was on the Surgery worklist for today (6Jan) is shown on 7 Jan. However those on the Hospital worklist are OK. The difference between the two is that the hospital entries are created by directly creating the worklist entry [part of the RxWorks to OpenVPMS conversion], but the Surgery entries were created by checking in the patient off the appointment schedule. Note that I have just run one in by myself (and thus no chance of Day-1 operator error) and it does indeed drop into the worklist for the 7th although today is the 6th.
One other thng - earlier todayI changed the number of slots on the Surgery worklist from 5 to 50 - but I did not restart Tomcat. [I will do a restart at around 4am tomorrow morning and will update this if all magically gets fixed.]
Here is today - note that there is nothing in Surgery.
Here is tomorrow - note that the multiple entries (eg the top two for Ivory Chat) are due to the operator saying 'its not on the work list - I had better add them again'. [Though I don't understand how that was possible - the appointments should have been 'In progress' and thus not able to be checked in again.]
Here is the output of our 'current surgery tasks' report - you can see all the tasks started today and hence should show on the 6Jan display.
Regards, Tim G
Re: 1.7 5706 ** Urgent ** Items not shown on worklist
Things to check:
1. any errors in the logs?
2. if you edit a surgery task from the 7th that should also appear on the 6th, what is its Started date?
3. if you navigate through 31 days of tasks (30 days of worklist data is cached by default), and then skip back to the 6th, does the surgery worklist display correctly?
4. if you edit and save a surgery task on the 7th, that starts on the 6th, does it appear on the 6th?
5. are you at peak memory allocation?
Re: 1.7 5706 ** Urgent ** Items not shown on worklist
Fixed in revision 5708.
Thanks,
-Tim
Re: 1.7 5706 ** Urgent ** Items not shown on worklist
Tim - thanks for the new .war - installed and running at 5am our time - will see how we go today. Note however that due to the system running v.slow and Tomcat using a constant 25% of the CPU, I killed it and restarted at around 15:30 yesterday and I think the worklist problem disappeared then. I checked early this morning before taking the system down for backup and the war update and the worklist looked good then.
To answer the above questions:
1. errors in log - I don't think so but are emailing you a copy
2. when I opened the item for editing its start date was correct ie the 6th
3. Sorry problem was corrected by the restart before I read this post - hence don't know
4. Sorry didn't try
5. Definitely not - have 12GB of which only around 2GB is is use. Tomcat (before the restart) was running around 250MB with 15 sessions active.
I have a suspicion that Tomcat's problems were partially due to me. After initially starting the system using the newly converted database from RxWorks, while the docload or the 26000 attachments was running, I ran a Reporting|Reminders|Send All for 31/12/13 to clean out those reminders that needed to be canceled, then I ran a Reporting|Debtors|End Period for 30/9/13, then 31/10/13, then 30/11/13 and finally 31/12/13, and while that was running I used another session to rebuild the party.patientPet derived descriptions. In hindsight I probably should have then done a Tomcat restart. However, by that time I already had the night-shift using the system.
If any further problem arise today I will let you know, however I am hopeful that you have fixed it with Jira-1410.
Thanks for the exemplary response to my problem.
Regards, Tim G