[SOLVED] 2.0 Reminder Queue - Seems a little wierd
Submitted by Ben_Charlton on Wed, 16/05/2018 - 10:47
Bit of background
I have a reminder setup for Bravecto a 3mthly Flea and Tick preventatitive
I set the reminder up to send an SMS when its due ...and follow that up by listing the reminder and doing a callback to the client.
All good so before 2.0 it was sending the sms and then the following week it would list the reminder ( we searched and sent reminders every week)
Now the new system does the queue automatically.
I noticed we had sent the SMS on 13/5 (reminder was due on the 16/5) Thats ok
However today(16/5) its already queued the list....(which is setup for 7 days overdue) ie not due until the (23/5)
In fact it lists the send date as the 9/5 which is 7 days BEFORE the reminder is due...which makes no sense.
Thoughts?
Re: 2.0 Reminder Queue - Seems a little wierd
Take a look at your List Lead Time in the Reminder Configuration. By default, List reminders are configured to be processed 2 weeks before they are due.
Re: 2.0 Reminder Queue - Seems a little wierd
Solved thanks