[SOLVED] 2.0 Reminder Queue - Seems a little wierd

Bit of background 

 

I have a reminder setup for Bravecto a 3mthly Flea and Tick preventatitive

I set the reminder up to send an SMS when its due ...and follow that up by listing the reminder and doing a callback to the client.

All good so before 2.0 it was sending the sms and then the following week it would list the reminder ( we searched and sent reminders every week)

Now the new system does the queue automatically.

I noticed we had sent the SMS on 13/5 (reminder was due on the 16/5) Thats ok

However today(16/5) its already queued the list....(which is setup for 7 days overdue) ie not due until the (23/5)

In fact it lists the send date as the 9/5  which is 7 days BEFORE the reminder is due...which makes no sense.

Thoughts?

 

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Re: 2.0 Reminder Queue - Seems a little wierd

Take a look at your List Lead Time in the  Reminder Configuration. By default, List reminders are configured to be processed 2 weeks before they are due.

 

Re: 2.0 Reminder Queue - Seems a little wierd

Solved thanks

Regards
 
Ben 
OpenVPMS Installer and Helper 
Ph: +61423044823 
Email: info[at]charltonit.com[dot]au
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