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Delivering orders electronically

Submitted by ppvs on Mon, 20/11/2023 - 16:21
in

Hi there,

I am having trouble delivering my invoices.

I have attached a screen shot of the error message.

The strangest thing is that eventually, could be 2 weeks time, the invoices do import.

I have spoken to Provet and they can not work it out.

Hoping someone may have experienced this and can help out.

Thank you,

Bernadette 

‹ Idexx price increase and product changes New client - file already exists ›

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Re: Delivering orders electronically

Submitted by tanderson on Tue, 21/11/2023 - 08:09.

The invoice identifier (supplied by Provet) is the same as the order line identifier (supplied by OpenVPMS) which is a very unlikely scenario; it's likely that the Provet invoice is incorrect.

You can administratively process the invoice by going to Administration - ESCI, selecting Provet, and clicking Manage Inbox. See here for more details.

 

 

Re: Delivering orders electronically

Submitted by ppvs on Wed, 22/11/2023 - 15:42.

Thank you,

I have gone thru the refresh process and cleared the inbox.

Today I have this error.

I have had to go to ESIC refresh and process.

I now have invoices to deliver.

Would there be another thing I may need to check?

 

Thanks again,

Bernadette

AttachmentSize
Provet Error 22112023.PNG 13.45 KB

Re: Delivering orders electronically

Submitted by Ben_Charlton on Wed, 22/11/2023 - 17:21.

That is likely an internet connectivity issue -- at the time your server tried to check Provet it couldnt find the server.  

It should resolved automatically.

 

Regards
 
Ben 
OpenVPMS Installer and Helper 
Ph: +61423044823 
Email: info[at]charltonit.com[dot]au

Re: Delivering orders electronically

Submitted by ppvs on Thu, 23/11/2023 - 11:55.

Thank you,

 

I will keep a monitor :) 

Re: Delivering orders electronically

Submitted by ppvs on Thu, 07/12/2023 - 12:21.

Hi again,

I am still having to manually refresh the ESCI inbox to deliver invoices.

This is todays screenshot when I tried to deliver.

Would there be another setting I may need to check?

Thank you,

Bernadette 

AttachmentSize
Provet Error 07122023.PNG 17.84 KB

Re: Delivering orders electronically

Submitted by tanderson on Wed, 13/12/2023 - 14:10.

Its unlikely to be anything at your end. I would contact OpenVPMS support to have a closer look.

Alternatively, just process them through administratively, ignoring errors.

Re: Delivering orders electronically

Submitted by ppvs on Thu, 14/12/2023 - 10:08.

Funny enough - no worries with last nights delivery so fingers crossed it has sorted itself out :) 

 

Thanks for your assistance.

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