Hi all,

How do people cope with making a list of clients to easily follow up?

Currently we have a manual worklist that we add on each case individually and each vet puts on their own list for them to follow up.

We would like to have a system where all the surgeries and hospital cases + any other consults that vets would like to have followed up, automatically go to a list that then a nurse can call. It should allow for not being able to reach the client and that case go on for the following day etc, so I think it needs to be a list rather than a product report. We want to make sure that there is some amount of autonomy as we cannot rely on all surgeries for eg to go on to the list if it is a manual thing.

What do other people do? Are there any other suggestions?

Amanda