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Invalid Server Responses

Submitted by Ben_Charlton on Tue, 21/03/2017 - 18:05
in

I have a customer who is recieving wierdly timed session invalidations...

The popup is "Invalid response from server to async.. polling connection"

The log shows:

11 Mar 2017 09:57:59,931  WARN LoggerListener,http-bio-8080-exec-9:60 -  - Authentication event InteractiveAuthenticationSuccessEvent: RW; details: org.springframework.security.web.authentication.WebAuthenticationDetails@fffc7f0c: RemoteIpAddress: 0:0:0:0:0:0:0:1; SessionId: 88CE3364191F3189038086E7FE8E5396
11 Mar 2017 09:57:59,931  INFO SessionMonitor,http-bio-8080-exec-9:349 - RW - Active session, user=RW, address=0:0:0:0:0:0:0:1
11 Mar 2017 10:01:03,949 DEBUG SessionMonitor,pool-2-thread-1:450 -  - Monitor user=RW, address=0:0:0:0:0:0:0:1, inactive=7043808ms, logout=3600000ms, lock=900000ms
11 Mar 2017 10:01:03,949  INFO SessionMonitor,pool-2-thread-1:520 -  - Invalidated session for user=RW, address=0:0:0:0:0:0:0:1

Any ideas I understand that the session times out as set in the practice setting and we have the session set at 120min under tomcat....

but this is set to last 4minutes..??

 

 

 

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Re: Invalid Server Responses

Submitted by tanderson on Wed, 22/03/2017 - 09:46.

The "Invalid response from server to asynchronous polling connection" typically means that either the session has timed out through inactivity, or there has been a problem with the network.

The  120min tomcat session timeout shouldn't apply, as the session is kept alive by UI update polling.

Does the user have multiple windows open, or log in mulitple times under the same user id?

 

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