Hello All,

I'm slowly working my way through customizing the reports for our use in Canada when I came across this little problem.  It appears to me that refunds are going the wrong way within the customer accounts.  Here is the actual example from the demo database that I have installed and been practicing on:

The account balance is given as $42.03 - incorrect.

The problem shows up in items 693 and 700 where the refunds are going in the same direction as a charge.  It's not just a display problem here as the customers balance reflects the value as an additional amount owing.  I thought that I might be making an error and should be inserting the refund as a negative amount, but a negative amount is not accepted.  It also seems quite strange that when you reverse a refund, it shows up as a payment.  So something is goofy.

I've seen in the forums that occasionally the refunds are going the wrong direction in some in reports... but the error here is actually within the customer account values as the displayed customer account balance increases after a refund is issued. 

Is there a setting I'm missing or something as this seems pretty fundamental.

Thanks,

Sam Longiaru