Reminders and system slowing on invoicing
Hi,
We currently have 2 issues with OPEN VPMS at the moment.
1. Reminders- Every two weeks we print out reminder letters and also a patient reminder list. The nurses than go through the list comparing the letters to the history of the patient to make sure that they are infact due for what has been printed. We have found that the system is too unreliable just to print out and send for the following reasons: *2 wellness reminders for the one patient (waste paper), *reminders are being printed for patients that are not due for anything *Reminders not being reset eg, if a patient is due in may but comes in, in feb the system is still re-printing the may reminder. This is a huge time waster for our Nurses and so far we cant seem to resolve it- HELP PLEASE!!!
2. Invoicing- When we are putting a delivery into the system (tax invoice from supplier) the whole system (7 terminals in house, 2 remote) slows down to a halt. We have to then save the invoice, exit the whole computer system and than start adding to the invoice once again, it usually starts slowing after about 6 items, this again is wasting time as you have to go in and out numerous times, and other users have there systems slowing at the same time.
We would love some feedback ASAP, as reminders are building up and so are the invoices.
Regards
Karen and Hayley
Re: Reminders and system slowing on invoicing
Hi Karen and Hayley,
I have not had any worries with the Reminders but have noticed the problem with the orders. I have noticed it more when creating an order and previously when doing a delivery. I have now been interfacing delivery so have not had the problem.
Not much help to solving the problem sorry but maybe nice to know you are not the only one!
Bernie
Re: Reminders and system slowing on invoicing
This has happened to myself when generating an order this morning. I have sent an error report thru. The message that came up was -
Java heap space
Hope this feedback helps
Bernie
Re: Reminders and system slowing on invoicing
I've made some improvements to orders which will be available in 1.5-beta-3 release. These should significantly improve memory use and prevent slow-downs during ordering.
I haven't seen any specific issues during invoicing. Perhaps get your implementer to increase memory available to Tomcat.
-Tim
Re: Reminders and system slowing on invoicing
I had seen this problem as well. After a day or so of usage it would pop up. I made the java heap size gigantic so it wouldn't happen as frequently. Then, I went ahead and reset tomcat every night. If you're on a linux box, you can reset it with a cron job calling "/etc/init.d/tomcat6 restart". Not sure how to do that on a windows box.
Cheers, Paul
Re: Reminders and system slowing on invoicing
Hi Bernie, Karen and Hayley,
Defintely have fixed the deliveries issue and will be in next beta and final release.
Karen and Hayley apologies for not seeing your post but we have had some issues with forum notifications not coming through so only noticed when I saw Bernie's last post. The reminder issue you are having seem to be very much due to some specific Reminder Type and Product reminder setup issues although I am perplexed by the "reminders being printed for patients not being due for anything".
The double up of reminders is most likely due to multiple links to the same reminder type on some products or products that you will charge out at the same time. In version 1.4 you could have multiple of the same reminder type generated during invoicing. In the latest release of version 1.5 this has been improved (https://openvpms.atlassian.net/browse/OVPMS-885).
Reminders not being reset is generally due to not setting up the Reminder Type grouping correctly. The group dictates which set of Reminder Types will be reset when this reminder Type is generated. You can check this on the Group tab in the Reminder Type.
As mentioned I am perplexed about the other issue. Maybe some more specific information.?
Hope this helps a bit.
Cheers Tony