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Reminders not sent?

Submitted by Guest on Tue, 08/11/2011 - 15:58
in

Hello,

We occasionally have clients complaining that they have not been sent reminders and when we look on their files it says the reminders have been sent. I recently ran a 'reminder run' report for such a case and it disagreed and said it had not been sent.

How do I reconcile this difference and which is correct and more importently how do I ensure that all reminders are sent?

Nick

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Re: Reminders not sent?

Submitted by tanderson on Thu, 10/11/2011 - 16:19.

Are you saying that when you view a reminder for a patient, its Last Sent indicates it has been sent, but that the Reminder Run report says it hasn't?

The Last Sent date on a reminder only gets updated when a reminder is successfully generated during a reminder run.

For printed reminders, there is a possibility that the Last Sent is updated, but the printer fails to print. This is because OpenVPMS cannot determine if a print job is successful once it is in the print queue.

Re: Reminders not sent?

Submitted by paradisevet (not verified) on Tue, 15/11/2011 - 14:58.

Hi Tim,

Are you saying that when you view a reminder for a patient, its Last Sent indicates it has been sent, but that the Reminder Run report says it hasn't? - YES - all the reminders are printed as a batch so unless for some reason the system is choosing to print some and not others from the same list?

For some reason we do occasionally gets random print outs of reminders that should have been generated several months prior according to the patient reminder listing - they just pop up in a run when they are months overdue - no idea why

We will start counting the number of reminders printed and tally against the report.

Thansk,

Nick

Re: Reminders not sent?

Submitted by tanderson on Sun, 20/11/2011 - 21:12.

The Reminder Run Report gathers its information using the Last Sent date on the reminders, so I'm not sure why you'd be seeing a discrepancy.

One reason you might be seeing reminders being sent for patients that are months overdue is that they may have been inactive during previous reminder runs. If you mark them active, then reminders can be generated. The same goes for customers. If they are inactive, no reminders will be generated for their pets.

-Tim

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