Hi everyone,

Hope all are staying well in these strange times.

I hope my understanding of this issue is accurate.

Since going to SMS and email reminders in some specific reminders, we have noticed that fewer reminder have been sent using those methods than we anticipated. More accurately, those methods seem to be increasing slower than anticipated.

Our issue seems to be tthat if a product with a linked reminder is billed and the customer does not have an email or SMS's able mobile, the reminder is generated as a print reminder. If in between the time between the product being billed and the reminder coming due (lets say a year later), the customer may have had emails and mobile options created but the reminder will remain a print reminder.

Is there a way to get OpenVPMS to reapply the logic at the time of the reminder generation or is our understanding of this incorrect and have we stuffed up our configuration?

Cheers

Matt C

PS. Stay safe all