Till Balancing

Submitted by Guest on Wed, 20/01/2010 - 17:02

General User's Discussion

Hi
Was wondering if someone might be able to help with problems i have with till balance total.

PROBLEM 1

Today i gave a refund to a client for insulin syringes the credit amount came to $59.08 and i gave her $59.10 in cash back. This is now how my till balance summary looks.

Cash Payments : 296.00
Cash Refund: -59.08
Cash Ajustments: 0.00
Cash Rounding: 0.02
Cash Float: $102.00
TOTAL CASH: $338.94

As you can see the Total cash has not rounded properly. What i think has happened instead of doing the rounding as a minus which it should be as it was a refund, it has add the rounding on. This making the till balance not right. Can we some how make the system recognise that it was a refund not a payment.

PROBLEM 2

When a client comes to pay their bill and you go all the way through to the payment stage and at this point they let you know that they have a health care card and should get a discount. You are able to put a discount on at the payment stage. However when you do this the till balance summary does not recognise that the money was not recieved and adds the discount to the takings instead of minusing this amount off.

Does anyone else notice this happens and is there a chance of getting it fixed.

Thanks Joss

Till Balancing

Submitted by tony on Thu, 28/01/2010 - 09:06.

Hi Joss,

Just back from leave so sorry for delay.

I think both of these will be errors in the report template which does all the totalling etc. This shoudl be straight forward to fix as it requires no real application programming just a mofified template.

For Problem 2 can you tell me what total it adds the discount to ?

Cheers

Tony

Till Balancing

Submitted by dadmin on Thu, 28/01/2010 - 21:51.

Hi Joss,

Regarding problem 2:

I don't think it is possible to add the discount when you get to the payment stage because the invoice is already finalised then. When you look at the account details for the client for these transactions are they correct? Or are they showing that there is a balance still owing (the discounted amount)?

Matt Y.

Till Balancing

Submitted by kingswayvet (not verified) on Wed, 03/02/2010 - 11:35.

It is possible to add the discount at this stage we were shown this when the system was implemented. The amount is taken off the clients invoice and you then charge them the discounted price. This does not leave there account owing money.