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Error when deleted Customer Note

Submitted by Guest on Mon, 13/02/2012 - 15:21
in

Hi

Can anyone tell me why the following error would come up when trying to delete a customer note V1.5

Cannot Delete POSTED Act

Cath

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Re: Error when deleted Customer Note

Submitted by tanderson on Fri, 17/02/2012 - 10:09.

I suspect this is a problem with the customer note archetype (act.customerNote).

It defaults the status to POSTED which means that it cannot be deleted. It should default the status to IN_PROGRESS.
To fix this for new customer notes:
1. Go to Administration -> Archetypes
2. Edit the act.customerNote archetype
3. Change the Default Value of status from 'POSTED' to 'IN_PROGRESS'
3. Click OK

For existing customer notes, you need to either:
1. make the status node editable, so you can manually change existing notes from POSTED to IN_PROGRESS
2. update the database directly to change the status for act.customerNote

 

-Tim

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