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Insurance prompt during Checkout: Gap payment

Submitted by Matt C on Sat, 11/07/2020 - 11:44
in

Hi everyone,

We implemented e-claims recently via Vertical Connect and it has been largely seemless. It is saving time for our staff too.

One aspect that caught me by surprise the other day was that if there is a current insurance policy, it will prompt the user if they wish to make a gap payment. We don't use gap payments (just e-xlaims). Is this a prompt that is configurable?

Cheers

Matt

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Re: Insurance prompt during Checkout: Gap payment

Submitted by tanderson on Mon, 13/07/2020 - 12:58.

If you contact PetSure, you can get them to turn off gap claims for you. Its not something that is configurable on the OpenVPMS side.

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