Hi Tim

Thankyou for replying to Jess - she is now on maternity leave.

I have done as you suggested and edited the Product Price List report with the new JRXML file and unfortunately the outcome is even more unhelpful and problematic.

Now instead of being an uncomplicated list alphabetical in order according to product it is broken down into categories that are incomplete - the items are literally all over the place, and still do not show both the fixed and unit price OR linked fees from template items. The prices that were missing before were the fixed prices. And there are fees that are missing COMPLETELY.

I can't begin to tell you how much of an issue this will cause our business if we cannot have a complete and accurate price list. Our major prices are updated twice a year, and product prices get updated regularly. As a result our paper price list gets updated regularly as well. We operate in a region that often has power outages and internet dropouts. I cannot see that upgrading to 1.9.2 will solve the problem either as the JRXML document is the updated version (correct me if I am wrong).

I'm frustrated and quite frankly infuriated that such a basic requirement essential for any business with any kind of inventory can be so user-unfriendly and unintuitive. Is it possible that the old document format can be reinstated? 

Thankyou for your time,

Regards

Sarah Trewartha

Partner

Diamond Valley Veterinary Hospitals