Customer Pharmacy Return
Submitted by Guest on Sat, 21/07/2018 - 22:43
A Customer Pharmacy Return is created when an external service:
- amends or removes dispensing of a medication, merchandise or service product; and
- the original dispense has already been invoiced
Where possible, these will be automatically invoiced during charging.
They will need to be processed manually via Customer Orders if:
- the invoice that they relate to that has been Finalised, or has been subsequently deleted
- they are incomplete (e.g. the product in the external system doesn't match that in OpenVPMS). Incomplete returns need to be corrected before they can be invoiced.
See Return Charging for a description on how returns are invoiced.