Create/Edit Refund

Submitted by Guest on Sat, 13/03/2021 - 13:04

This is the screen used to create and edit customer refunds.

The header fields are as follows:

Current Invoice	The amount of the current invoice, if any.
Overdue	The customer's current overdue balance.
Date	The date on which the payment was created.
Amount	The amount of the refund- this is the sum of the line item amounts.
Printed	This checkbox will be checked when the refund is printed.
Status	This is initially set to Finalised, and can also be set to In Progress or On Hold.
Previous Balance	The customers balance at the end of the last accounting cycle.
Total Balance	The total balance owed by the customer.
Notes	Any relevant notes.
Reference	Any appropriate reference number/code.
Till	The till into which the money is to be paid.
Location	The practice location where the refund was created.

The Items tab allows you to add, delete, view and edit the items. The pull-down allows you to select the refundtype to be one of EFT, Cash, Cheque, Credit Card, Other, or Discount. Note that the last is a 'negative' refund - you can use this refund type to revert a discount for the customer.

The table shows the line items - normally there will be only one, but multiple are supported for split refunds.

The item detail area changes depend on the refund type, as described below.

EFT

The EFT fields are as follows:

Amount	This will default to the amount owed to the customer or 0.00 if nothing is owing.
Terminal	Allows the EFTPOS terminal to be selected, if there are EFTPOS terminals linked to the selected Till.

When an EFTPOS Terminal is selected, clicking Apply or OK initiates communication with the terminal.

Cash

The Cash fields are as follows:

Amount	This will default to the amount owed to the customer or 0.00 if nothing is owing.
Rounded Amount	This is the rounded equivalent of Amount using the minimum cash denomination and rounding mode set for the currency - see Administration - Lookups - Currency.

Cheque

The Cheque fields are as follows:

Amount	This will default to the amount owed to the customer or 0.00 if nothing is owing.
Drawer	The name of the drawer of the cheque.
Branch	Something that identifies the branch of the bank. For Australian usage this is the BSB (Bank State Branch) number.
Bank	Select the bank using the pull-down. The values allowed are set via Administration - Lookups - Bank.

Credit Card

The Credit Card fields are as follows:

Amount	This will default to the amount owed to the customer or 0.00 if nothing is owing.
Credit Card	Select the credit card using the pull-down. The values allowed are set via Administration - Lookups - Credit Card.