A Customer Pharmacy Order is created when external services dispense a medication, merchandise or service product.

Where possible, these will be automatically invoiced during charging.

They will need to be processed manually via Customer Orders if:

• they were initially ordered via an invoice that has been Finalised, or has been subsequently deleted
• they are incomplete (e.g. the product in the external system doesn't match that in OpenVPMS). Incomplete orders need to be corrected before they can be invoiced.

See Order Charging for a description on how orders are invoiced.