Customer Alert Type

This screen allows you to create/view/edit the Customer Alert Type lookups.

The fields are as follows:

Name - the Alert's name
Priority - can be set to High, Medium or Low. If there are too many alerts for the display space, higher priority ones get preference.
Mandatory Alert - if ticked, Customer Alerts with this alert type will be displayed in a popup window, when a customer is selected that has the alert. Users must acknowledge the alert. Acknowledgement is only required once in a 24 hour period.
Colour - used to set the colour used for the alert. You use the mouse to select the colour via the colour and luminosity/hue boxes.
Default - check this box to make this alert the default type
Active - uncheck the box to deactivate the alert type

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