A Customer Pharmacy Return is created when an external service:

• amends or removes dispensing of a medication, merchandise or service product; and
• the original dispense has already been invoiced

Where possible, these will be automatically invoiced during charging.

They will need to be processed manually via Customer Orders if:

• the invoice that they relate to that has been Finalised, or has been subsequently deleted
• they are incomplete (e.g. the product in the external system doesn't match that in OpenVPMS). Incomplete returns need to be corrected before they can be invoiced.

See Return Charging for a description on how returns are invoiced.